Follow app not working? crashes or has problems?

Follow Status

Last Updated on 2016-05-17 by Synapse Informatique

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2 User reports:
App has problems

User reports 2

⚠️ Most reported problems ⚠️

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Common Follow Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Follow app on iOS and Android devices. Solve all Follow app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Follow iPhone Issues and Solutions

Follow iOS app crashes, not working, errors
Follow iOS app network issues
Follow on iOS has black/white screen

Follow Android App Issues and Solutions

Follow has errors/crashing/not working
Follow server network connectivity issues
Follow has black screen

Follow iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Follow app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Follow app crashes or not working on Iphone (iOS):

Close and restart the Follow app on iPhone
Update Follow app to the Latest Version for iOS
Uninstall and reinstall Follow iPhone app
Update your iPhone to the latest iOS version

Fix Follow on iPhone unable to connect to server/internet connection issues::

To resolve Follow network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Follow black/white screen (blank screen) on iPhone:

Follow the Follow iOS app troubleshooting guide Here →

Follow Android App Issues and Solutions

Fix Follow not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Follow app issues:

Force Stop the Follow App
1. On android, goto "Settings" » click Follow app. » click "Force Stop".

Update Follow to the latest version on PlayStore

Clear Follow App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Follow app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Follow.

Fix Follow unable to contact server/ Follow internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Follow » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Follow » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Follow on android.

Solve Follow black/white screens issue on Android:

Follow the Follow android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Synapse Informatique, developers of Follow.

Verified email ✔✔

E-Mail: appsupport@dexcom.com

Website: 🌍 Visit Dexcom Follow Website

Privacy Policy: http://www.dexcom.com/privacy-policy

Developer: Dexcom

About this app

Les principales fonctionnalités sont la présentation du synoptique cartographique des stations de mesure, le tableau des mesures temps réel avec les indications de dépassements de seuils, la présentation graphiques des mesures avec plusieurs jours d’antériorité, le journal d'activité du site de concentration. this app Mobile permet de suivre l'activité des sites centraux de concentration this app, pour les dispositifs d'alerte de crue, hydrologie urbaine ou la gestion des ressources en eau. L'utilisateur peut configurer plusieurs sites de concentration this app et accéder au site en mode invité ou en précisant un utilisateur et un mot de passe. Un site central de concentration « demo » avec des données de démonstration est disponible.