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Published by Classi B.V.

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Common Classi Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Classi app on iOS and Android devices. Solve all Classi app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Classi iPhone Issues and Solutions

Classi iOS app crashes, not working, errors
Classi iOS app network issues
Classi on iOS has black/white screen

Classi Android App Issues and Solutions

Classi has errors/crashing/not working
Classi server network connectivity issues
Classi has black screen

Classi iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Classi app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Classi app crashes or not working on Iphone (iOS):

Close and restart the Classi app on iPhone
Update Classi app to the Latest Version for iOS
Uninstall and reinstall Classi iPhone app
Update your iPhone to the latest iOS version

Fix Classi on iPhone unable to connect to server/internet connection issues::

To resolve Classi network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Classi black/white screen (blank screen) on iPhone:

Follow the Classi iOS app troubleshooting guide Here →

Classi Android App Issues and Solutions

Fix Classi not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Classi app issues:

Force Stop the Classi App
1. On android, goto "Settings" » click Classi app. » click "Force Stop".

Update Classi to the latest version on PlayStore

Clear Classi App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Classi app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Classi.

Fix Classi unable to contact server/ Classi internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Classi » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Classi » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Classi on android.

Solve Classi black/white screens issue on Android:

Follow the Classi android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Classi B.V., developers of Classi.

63.16% Contact Match

Developer: AliTech

E-Mail: [email protected]

Website: Visit Classi Website

100% Contact Match

Developer: classi

E-Mail: [email protected]

Website: Visit classi Website

About this app

Check-in and stay up to date with your classes with Classi, download it now! this app, the interactive class check-in app!