Contact theCut Support

by Knedee

Downloaded this during the middle of the COVID-19 shutdown and when barbers started opening up I thought this might be a nice time to find a local barber. I entered my cc info and made a profile and found one really close. Set up a time thru the schedule section and the barber listed pay upfront (should have known at this point) and drove to the appointment. I had spoken to someone on the phone before. When I arrived at a nowhere destination I called to no answer but got a rude text back and an explanation they were out of state, not yet moved here, tough luck. I called my bank and luckily they stopped the payment but I’m looking the app has no contact number only an email to email issues about (red flag #5000) I did so telling them I had been scammed immediately and received an email telling me they would remove my account and contact me once that was complete. Still have heard nothing back. The app itself could be legit but any business that has no contact phone number or customer service beyond an email...lesson learned. Stay away from this app, use google search for barbers near you. Still waiting to hear back from the app email support...Regret this 100%

by Atl-Bankhead

I find that apps like the Cut are cool, but there are several loopholes that create a poor experience for the customer. First, I had a barber who recently had me book an appointment that he neglected to confirm via the system, although he confirmed the appointment in our chat. He double-booked and despite my having arrived for my appointment on time, he pushed me off on a barber whose work I had never seen, who gave me one of the worst cuts of my life. I sent him a bot afterwards to voice my complaints and he declined the original appointment, which wouldn’t allow me to tell this story.

I also find that this site is a bit of a catch-all, which is pretty terrible for the customer. Some of these barbers have 5star ratings when they provide 1-2star work, which does not make for a pleasant experience for customers. I’m likely not going to use the app again since each time I’ve chosen a barber through the app, I get less than what I am paying for.

by Eli The Barber

Hello developers! I’m not the talkative type so really short and sweet; your app is convenient, but man is it slow to the touch. Your 30 day free trail? Bogus, it was going well until some recent options just failed to continue to work before the trial expiration date. Like your manual appointment log. Also I’ve received at least 5 5* reviews and no new clients via TheCut app. Also more clients of mine are experiencing booking issues. Your app at this point is a lagging, malfunctioning appointment book. It’s been a few days now and I’ve reached out to your “support” team. Still haven’t gotten a response. My friend hyped this app up before I finally downloaded it via TheCut app referral and he nor I have received any new account credit for anything. I guess this wasn’t short and sweet.