Contact SongShift Support

I’m finding this app difficult to use for a large library. The problems start when you have to manually find matches. If there are too many potential matches for an album, selecting one causes a second (often unrelated) album to be selected as well, and it seems you cannot select one without the other. Also, when the app crashes on the “shift” results page, you lose all of your work. It’s painful to struggle with selecting matches and then have to go all the way back to the beginning. Finally, you can’t use your phone while it’s running (40 minutes for my large library). It would be great if the matching process could happen in the cloud. This app is potentially a great tool, but I regret paying for it in its current state.

I've had this app for a couple years now and even purchased the pro version, and it's pretty useful for the most part. The developers definitely have some work to do in terms of bugs, however. I've been forced to restart shifts a number of times because they fail or get stuck in the process. Most recently (and the reason I'm writing this) a shift I update daily with around 500 songs was "processing" for over a day and rendered the rest of the app unusable. I ended up having to reinstall the app which erased all my other shifts so I'm pretty bummed about that.

Took a couple of days & a lot of refreshing to get all my playlists to show up. Then once they did it took me two tries to get my playlist to actually transfer, but once it did it worked pretty well. A few of the songs were missing even though they’re available on both platforms. I don’t mind having to go in & add them myself bc it’s not many but it’d be nice if SongShift gave us a list of songs that did not successfully transfer so I don’t have to look through the entire playlist. The app does what it’s supposed to, it just takes some time to get it to work. Customer support was also not very helpful in their first reply to my email trying to get help & then never answered me back.