Contact Rock n Roll Running Series Support
Company Name: Dilltree Inc
About: Rock n Roll Marathon Series is an independent and private developer of applications for Android and
iOS devices.
Headquarters: San Jose, California, United States.
Rock n Roll Running Series Customer Service 👿🤬😡😠💢😤
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Read 6 Customer Service Reviews 😭😔💔
I am a little frustrated. I already sent an email about the problem I had registering for the San Antonio Rock n Roll half marathon on December 2. I had paid to to run in the half marathon in Nashville in 2020 but it was cancelled because of Covid and when I signed up for the Savannah half marathon in 2021 it was also cancelled. Due to health problems in 2022 I could not run and when I spoke with someone a month or so ago about using my paid registration for San Antonio they assured me that I could. Yet when I went to register for this half marathon there was no way I could indicate I was using my paid registration from 2020. HELP!
RNRoll have not been in my city since I registered. Now that the race is scheduled, I am being refused a credit to participate for what I previously paid for. I was offered to go to Savannah to participate before but I refused since I do not live in Savannah.
i have been trying to contact Liverpool about my refund of £57.24 for their 2019 race that was cancelled for covid and i was unable to make the 2021 race the refund has been processed to an expired card and now no one is answering any phones or emails about this can anyone help please
SubPar App Given Today’s Technology
by Iannimal
The App has a latency issue that can equal a 1/2 mile delay in data retrieval. Additionally why are we limited to searching only by race vs. the participants name. I should be able to search my last name and see ALL the races I completed; not the most current. Not to mention, I am running the New Orleans RNR and the app doesn’t have the New Orleans race loaded and it is 4 days away; really?!?! Lastly and certainly not least, why aren’t future races available? Washington is 5 weeks away... come on! I spend several thousands of dollars a year running RNR races and this is the product that was tiled out.
Not sure who the Research and Development office used to beta test this but focus groups couldn’t have been part of the planning process and the feedback had to be internally biased.
Product is Lacking basic features; real time tracking, historical data, future races, complete search capability via repository of stored I formation.
I do believe this is my last race. The National Park Series is Much Much better.
Future races please
by MyReview2468
I haven’t had my chance to experience the tracking aspect yet but would love to be able to access my run information here. The race is in about 2 months. It would be great to confirm my registration, see information about the course, packet pickup, etc. I was hoping to get my parents all set up with it well in advance but it looks like it doesn’t actually let you go on until race day? It’s unclear when I could set it up for them.
RNR app
by Guyyy82
I like it. Its easy to use and track people. If I remember correctly; you used to have to register the runner your looking cell phone number and you’d receive vague text alerts. This app gives a lot more detailed runner info and you can find whomever just by their name now.
I would have given it 5 stars, but the information lags by a few minutes. I know this because I was tracking my own progress through the app and would receive alerts a few minutes later after crossing over a timing pad. It matters because I didn’t realize it at first and was trying to catch someone I was tracking with no luck.
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