Contact Rock n Roll Running Series Support

The App has a latency issue that can equal a 1/2 mile delay in data retrieval. Additionally why are we limited to searching only by race vs. the participants name. I should be able to search my last name and see ALL the races I completed; not the most current. Not to mention, I am running the New Orleans RNR and the app doesn’t have the New Orleans race loaded and it is 4 days away; really?!?! Lastly and certainly not least, why aren’t future races available? Washington is 5 weeks away... come on! I spend several thousands of dollars a year running RNR races and this is the product that was tiled out. Not sure who the Research and Development office used to beta test this but focus groups couldn’t have been part of the planning process and the feedback had to be internally biased. Product is Lacking basic features; real time tracking, historical data, future races, complete search capability via repository of stored I formation. I do believe this is my last race. The National Park Series is Much Much better.

I haven’t had my chance to experience the tracking aspect yet but would love to be able to access my run information here. The race is in about 2 months. It would be great to confirm my registration, see information about the course, packet pickup, etc. I was hoping to get my parents all set up with it well in advance but it looks like it doesn’t actually let you go on until race day? It’s unclear when I could set it up for them.

I like it. Its easy to use and track people. If I remember correctly; you used to have to register the runner your looking cell phone number and you’d receive vague text alerts. This app gives a lot more detailed runner info and you can find whomever just by their name now. I would have given it 5 stars, but the information lags by a few minutes. I know this because I was tracking my own progress through the app and would receive alerts a few minutes later after crossing over a timing pad. It matters because I didn’t realize it at first and was trying to catch someone I was tracking with no luck.