Contact Dynamics 365 Business Central Support

This is one of the WORST apps on the App Store. In today’s times I’m happy to see that Microsoft is staying true to their business model of “push the product out full of horrible design issues, bugs and horrible UI and offer limited support on the back end. As always with any quality product of theirs, you don’t get support! Clicking help will net you 245 pages of detailed gibberish website instructions. Nothing for the app. Would you like assisted setup? Sure! that would be swell! How ‘bout no. Not allowed without appropriate permissions. Don’t worry, the support offered to the company will in no way shape or form represent or contain anything pertinent to your situation. But somebody somewhere now knows how to track stock and logistical expenses for something completely unrelated! And do not fret if you are a computer novice, you’ll have so much trouble figuring out it’s completely non user-friendly design, that you won’t be able to properly document your time card and the company will probably let you go anyway. There is nothing instinctual about the apps navigation. There’s hardly even anything to display. Its so bad...I really can’t think of any more semi-intelligible descriptors to convey the frustration that is navigating its interface.

After this update, on the day I was running a pilot test group training, MS updated to a version that completely broke connectivity for those running an on premise solution. Users who downloaded were unable to log into BC365. Thankfully, I have a reasonably good relationship with the business but this was embarrassing for me. Microsoft should be ashamed to release something so fundamentally flawed indicating a basic lack of simple regression testing. Please fix this ASAP. It’s been over a month and we are still waiting! The latest version does not fix the issue. It’s not a matter of properly configuring the server according to the canned response to most of the reviews pointing out this issue. Remember, the app was working w/o issue already until it was broken in an update. MS has told our VAR that the only solution at this time is to perform a technical upgrade to the latest BC version at our expense. This seems like overkill for a solution. Please fix the authentication issues in the current app.

It constantly has issues loading. It graphically shows that you press on a link but nothing seems to happen. You end up having to force quit and re-login (also annoying that you constantly have to type in you credentials every time you login). This happens at least 50% of the time you are using th app. Basically quicker to drive somewhere to access a computer to do what you need to. The app is really awful.