Contact Plume Home Support

by Pagan Poetry

Honestly I’m just very confused. It’s been months since the design of this new app and it’s still extremely unintuitive to the extent that I’ve stopped recommending Plume to friends as I cannot support the family that use this app without getting completely lost in it myself. If all I want to do is find the password I have to click on an unlabeled icon, then a mysteriously labeled other icon and then know to tap on the “show all” to show my passwords (which is very tiny text even on our current large phones). Working with passwords is pretty much the most important thing to do on a wifi network and it’s so incredibly hidden that only a lost monkey or a basement hacker can find it on first try. Yes, I’m disappointed in this user interface and would like to see massive changes made. Please work with a U/I designer that favors humans over pretty icons and silly names.

Old review:
I like that a lot of features of an added in the new app, but it honestly is not a better app. There are a lot of confusing items, especially in the motion sensing sections. The worst is that the interface will spontaneously reset itself in lists and go to the top even when no changes have happened. The app is slowly getting better but generally doesn’t do the needed basics of a wifi app without tapping around this confusing interface.

by Lolypop7788309;$):(2891029:$;

We changed over so that we would have a better internet. When it’s on it is much better, in two months time we have had more interruptions in service than we did with dial up in 10 years. Some of the times it has been out for several days at a time. This is very bad for myself and my family due to I work from home and loose money each day I can not work. Plus my son received a bad grade due to service being out for several days then a day later it was out again for the whole weekend. The lady on the phone told me that she couldn’t help us because they was more worried with installing new customers instead of taking care of the ones that was already paying a 107 a month which is double what I used to pay. I didn’t mind paying because I thought I wouldn’t have to deal with junky internet anymore.

by Nighthawk 3

The system is totally not reliable, intermittent operation, if you work from home think about some other system; when it works it’s fine, however, the reliability is poor and when you’re having trouble customer service will not answer the phone; all you get is a recording an elevator music but if you want to sign up for service they will answer right away.

I live in Chatham Illinois, I can’t speak to other locations for the system but it’s new to Chatham; so far I will only give them two stars. Let’s see what the future holds but for now I think I’m going back to Xfinity not that they’re much better but at least they’re more reliable and if the system goes out it’s back up in minutes not hours or days.