Contact 3D Viewer Support
Company Name: Chief Architect
About: 3D Viewer – A virtual reality viewer for 3D models exported from Chief
Architect software. Visualize and navigate home projects before they are built
using the Sojourn 3D virtual reality navigation tools.
3D Viewer Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Chief Architect
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E-Mail: [email protected]
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Privacy Policy: http://www.chiefarchitect.com/company/privacy.html
Developer: Chief Architect
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3 Most reported problems 😔💔
COMPLETELY USELESS
by Maverickaero
We are paying a designer well to design our home, and we have not been able to see their work in the Chief Architect 3-D viewer. We have tried to upload files using links, OneDrive, and Dropbox, and we have been completely unsuccessful at getting a file into an iPad. There is no useful help function, and the software is incompetent. We started the design of the house in other 3-D design software, which was infinitely more useful and user-friendly. I strongly recommend against any Chief Architect products.
Miserably designed.
by Gentle Explorer
This is just miserable to use. No pinch to zoom. Touch two fingers to the display and the model vanishes. The walk through mode flashes and blinks and strobes. The navigation options are not intuitive.
Worst of all, you can't review designs while on an airplane because it insists on connecting to the Internet just to authorize viewing (as if it could be used to view other company models.)
Everything is sloppily designed...even entering your email address and password is bizarre with a normal looking user name and password box but when you click to a field it expands to the full width of your iPad.
Need customer support? They honestly ask you to pay $125. Yes, $125 and not $1.25!
This is just one of the most underwhelming apps I have seen.
Good App Needs Improvements
by SO.CO. Design
Let me start off by saying that I love chief architect. I was super excited to learn about this app. It does a very good job of allowing you to view your design in 3D mode. It's very impressive in front of clients.......but it's way behind on going between a 3D view and a 2 dimensional floor plan. When sitting in front of a client you don't always need a 3D model. 2 dimensional plans are equally important when discussing layout and flow of an area.
An app that does this flawlessly is BIMX. It allows you to view your design in 3D or 2D plans. I'm not saying it needs to be exactly like BIMx but even the option of loading your 3D model along with a separate tab that also allows you to load your 2D construction documents would go a long way when talking to clients in a real world situation.
Keep up the great work. I can't wait to see where this app goes from this moment.
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