Contact TeamViewer Remote Control Support

by Lazzy2332

I have used teamviewer FOREVER helping my mom, brother, uncle, aunt, friends, totally for free, never charging anyone for any help I gave them, I hardly use it, a few times a month at most, then out of no where a few weeks ago I got a nasty message when I connected to my friends computer and it was in Spanish and when I clicked on it a teamviewer page (legit teamviewer website) came up in Spanish telling me I had to buy it, I brushed it off like it wasn’t a big deal, all of a sudden EVERY SINGLE COMPUTER I USE now won’t let me use teamviewer and says that I AM in fact using it commercially, I am not sure how they determine that but I don’t have a hundred dollars a month to help my friends and family for free for minor issues. So I reached out to support and they gave me a link to dispute it, the dispute took about THREE WEEKS and they sent me an email back saying that they have determined that I am using it commercially and that I would have to pay or prove I’m not using it commercially. WHAT THE HECK??? Teamviewer you guys really do have a wonderful program but you have ruined it by assuming everyone is using it commercially. If you had a cheap plan (like $5-$10 a month for individuals or something) I wouldn’t mind paying it but a hundred dollars a month is very excessive for someone who isn’t using it commercially. I will be finding another program and I’m not turning back, you have lost me and my business I want to start in the future.

by Deucalion1010

I’ve been a TeamViewer user for a few years now but today I am done. The company has downgraded themselves to a level to match the bad money grubbing fellows at LogMeIn. I have 2 paid accounts with TeamViewer on accident. I recently purchased a full account not realizing a year ago I signed up for a previous account. I received an email yesterday that my previous account auto renewed. I was like oh snap that’s not good. $655 isn’t chump change. I emailed them a few hours after receiving the notification to request a cancellation and refund on the charge and explained that I had just recently signed up for another account forgetting about my previous account. They responded a few hours later with a contractual statement that I was outside my contract deadline and that all they could do was cancel the auto payment for next year. Seriously? I have no computers on the account and probably haven’t logged in for 7 months...and you can’t help me? Nah. While I can appreciate contractual agreements, I can also appreciate the fact that they can disable my account on a whim and I just signed up for another account! To say I am disappointed is an understatement. I’m going to move back to Zoho Remote Support. They are cheaper and their support is great.

by Steven1075

I have used TeamViewer for over a decade and used to love it. But now it seems they either want you to pay for it or not use it at all. They have accused me of using it commercially and limit sessions to 5 minutes. I have had a account with them for almost 11 years and used to have no problems and would love being able to remotely connect to my desktop on the go. Now they say I’m using it commercially and give me no opportunity to contest this. It is despicable and now I will never use them again and never recommend it to another person. If they want money for their program I would gladly spend $50 for a year of service because of how much I like it. But accusations of me using it commercially has turned me off. I have never written a review in my life but this has soured me on them so much that I feel I need to make others aware. I have been a loyal user of theirs and suggested it to dozens of people and stood by them a couple years ago when they were hacked and everyone’s computers were susceptible to being remotely accessed by hackers. Now I’m done, there are too many other programs that do the same thing. I suggest everyone looks into alternatives, they’ve made it clear they only want their software for companies that fork over a ton of cash to them.