Siilo app not working? crashes or has problems?

Siilo Status

Published by Siilo

Siilo is a secure medical messaging app designed to help healthcare
professionals and teams better collaborate on difficult cases, improve patient
care, and share knowledge in a compliant way. Join over a quarter-million active
users in Europe’s largest medical network.

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Reported Issues: 1 Comments

By Haris Khan 2 years ago

My siilo app doesn't give a sound on new notifications, just a single vibration. Sometimes the notifications go unnoticed because of this problem. Can't seem to find a setting with sound on/off which can be seen on the iPhone app

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Common Siilo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Siilo app on iOS and Android devices. Solve all Siilo app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Siilo iPhone Issues and Solutions

Siilo iOS app crashes, not working, errors
Siilo iOS app network issues
Siilo on iOS has black/white screen

Siilo Android App Issues and Solutions

Siilo has errors/crashing/not working
Siilo server network connectivity issues
Siilo has black screen

Siilo iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Siilo app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Siilo app crashes or not working on Iphone (iOS):

Close and restart the Siilo app on iPhone
Update Siilo app to the Latest Version for iOS
Uninstall and reinstall Siilo iPhone app
Update your iPhone to the latest iOS version

Fix Siilo on iPhone unable to connect to server/internet connection issues::

To resolve Siilo network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Siilo black/white screen (blank screen) on iPhone:

Follow the Siilo iOS app troubleshooting guide Here →

Siilo Android App Issues and Solutions

Fix Siilo not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Siilo app issues:

Force Stop the Siilo App
1. On android, goto "Settings" » click Siilo app. » click "Force Stop".

Update Siilo to the latest version on PlayStore

Clear Siilo App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Siilo app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Siilo.

Fix Siilo unable to contact server/ Siilo internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Siilo » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Siilo » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Siilo on android.

Solve Siilo black/white screens issue on Android:

Follow the Siilo android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Siilo, developers of Siilo.

100% Contact Match

Developer: Siilo Holding B.V.

E-Mail: [email protected]

Website: Visit Siilo Website

About this app

We’ve seen the benefits of WhatsApp in these situations, but with this app the benefits are even greater — it’s highly intuitive, familiar and it’s ready to use. “The possibilities we have with this app are enormous because we can receive very quick responses from our clinical peers securely from all over the country and benefit from different opinions on how best to treat patients. “Everyone has interesting patient cases, but that information is not stored nationwide. Join over a quarter-million active users in Europe’s largest medical network. this app is GDPR, ISO-27001, and NHS compliant and partners with reputable healthcare associations such as AGIK and KAVA, as well as hospitals like UMC Utrecht, Erasmus MC, and departments at Charité to deliver organisational and departmental collaboration. “this app has great potential to control and manage major incidents. this app is a secure medical messaging app designed to help healthcare professionals and teams better collaborate on difficult cases, improve patient care, and share knowledge in a compliant way. With this app you can search the cases and see if someone asked the question before.