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by Horsegirl318

I was of course so happy when the app came out because apps are always easier to navigate that the website, well this one proved me wrong. #1 you spend the first while putting your entire order in, then you learn AFTER hitting checkout that half your order is out of stock so then you get to go back and redo everything. #2 in the “store” there’s still Christmas sets from like 2 years ago that have sold out since New Years of that year. #3 the in store pickup is a great idea but it has never ever worked a single time I’ve tried it even with trying different store locations it just keeps telling me to reselect “my store”. It would definitely make my life 10x easier if it worked. With that being said it is not my phone. I have an iPhone 11 with the newest IOS system as well as the app is up to date and when I ask for help no one seems to know how to help me with the app issues so I continue to have to go navigate the website. Fix it.

by Lrochelle91

Many times, I have to pick up something for a client with only a moments notice, and I can never see what location is out of stock in the products I need. I select my store, go back to the product page and get a notification that my store location has not been set. It’s frustrating as it is, but it is a way bigger hassle when I have to stop at 2 stores on my way to work unnecessarily because they don’t have the products. It would be nice to know whether something was out of stock before I go out of my way to drive to multiple stores to find it and get nothing. This problem has been going on for as long as I can remember. Please fix it. It is extremely annoying to the point where I may as well just delete the app altogether because I have no other use for it.

by LMK0987612345

I have been trying for months to search for product availability or to send an order to a store, so that I am not driving out to a store unnecessarily. But unfortunately, the ability to set my location does not work. I click on the store, it says that that store is set as my store, then when it goes to the Home Screen, there is no store listed and tells me to set me store location. I have had this app since it was first created and have always had the same store set, but approximately 3-4 months ago it disappeared and I can no longer set a store from the app. Very annoying.