I Love Hue app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️
Connection
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Login
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Not working
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Something else
25.0%

Problems reported in the last 24 hours

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📋 1 Reported Issues:

K
Klaudia 2023-09-04

Good Morning. I have a problem with saving my in game progress. I am moving to the new device and I want to keep my progress in I Love Hue. I am connected with my Google Play Games account on my previous phone, but when I am signing in on the newer one, I can see that only half of my progress is transferred. Additionally, for a long time now I have a notification box showing up soon after launching the game. The box is about connection error and it is telling me to try again later. I always had good and stable connection, so I ignored the box, because I was still able to play anyway. But now that I cannot save my current progress, I wonder if it is because of this notification or if this is a Google Play Games issue. I saw the solution to connection errors on this page, but it says I should clear the data and then relaunch the game. But is not doing so going to reset my progress I am trying so desperately to save? Is it safe to delete that data? Please, help me to solve this issue.

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