HelpdeskAdvanced app not working? crashes or has problems?

HelpdeskAdvanced Status

Last Updated on 2024-04-08 by PAT Srl

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Common HelpdeskAdvanced Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot HelpdeskAdvanced app on iOS and Android devices. Solve all HelpdeskAdvanced app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

HelpdeskAdvanced iPhone Issues and Solutions

HelpdeskAdvanced iOS app crashes, not working, errors
HelpdeskAdvanced iOS app network issues
HelpdeskAdvanced on iOS has black/white screen

HelpdeskAdvanced Android App Issues and Solutions

HelpdeskAdvanced has errors/crashing/not working
HelpdeskAdvanced server network connectivity issues
HelpdeskAdvanced has black screen

HelpdeskAdvanced iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever HelpdeskAdvanced app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix HelpdeskAdvanced app crashes or not working on Iphone (iOS):

Close and restart the HelpdeskAdvanced app on iPhone
Update HelpdeskAdvanced app to the Latest Version for iOS
Uninstall and reinstall HelpdeskAdvanced iPhone app
Update your iPhone to the latest iOS version

Fix HelpdeskAdvanced on iPhone unable to connect to server/internet connection issues::

To resolve HelpdeskAdvanced network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix HelpdeskAdvanced black/white screen (blank screen) on iPhone:

Follow the HelpdeskAdvanced iOS app troubleshooting guide Here →

HelpdeskAdvanced Android App Issues and Solutions

Fix HelpdeskAdvanced not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent HelpdeskAdvanced app issues:

Force Stop the HelpdeskAdvanced App
1. On android, goto "Settings" » click HelpdeskAdvanced app. » click "Force Stop".

Update HelpdeskAdvanced to the latest version on PlayStore

Clear HelpdeskAdvanced App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "HelpdeskAdvanced app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch HelpdeskAdvanced.

Fix HelpdeskAdvanced unable to contact server/ HelpdeskAdvanced internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click HelpdeskAdvanced » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got HelpdeskAdvanced » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch HelpdeskAdvanced on android.

Solve HelpdeskAdvanced black/white screens issue on Android:

Follow the HelpdeskAdvanced android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at PAT Srl, developers of HelpdeskAdvanced.

About this app

It's like having a Service Desk in your pocket; this app Mobile provides access to requests anytime, anywhere, ensuring that you always have an overview on the progress and quality of services. You must have this app 10 in order to have the mobile version. Languages: English, Italian, coming soon Spanish and French.