Hello app not working? crashes or has problems?

Hello Status

Last Updated on 2025-10-21 by Hello Entertainment

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No current problems

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📋 2 Reported Issues:

Александра 2023-11-06

Невозможно отправлять другим пользователям сообщения. Как только отправляю появляется надпись "вы не можете отправлять сообщения некоторое время." хотелось бы узнать причину по которой я не могу общаться со своими друзьями. Заранее спасибо

Александра 2023-11-05

Showing 1-2 of 2 reported issues:

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Common Hello Problems & Solutions. Troubleshooting Guide

Table of Contents:

Hello iPhone Issues and Solutions

Hello iOS app crashes, not working, errors
Hello iOS app network issues
Hello on iOS has black/white screen

Hello Android App Issues and Solutions

Hello has errors/crashing/not working
Hello server network connectivity issues
Hello has black screen

⚠️ Troubleshoot | Fix Now in One Click

Hello iPhone Issues and Solutions

How to fix Hello app crashes or not working on Iphone (iOS):

Close and restart the Hello app on iPhone
Update Hello app to the Latest Version for iOS
Uninstall and reinstall Hello iPhone app
Update your iPhone to the latest iOS version

Fix Hello on iPhone unable to connect to server/internet connection issues::

To resolve Hello network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Hello Android App Issues and Solutions

Fix Hello not working on Android, crashes, errors or is unresponsive:

Force Stop the Hello App
1. On android, goto Settings » Hello » click [Force Stop]

Update Hello to the latest version on PlayStore

Clear Hello App Cache and Data:
1. On android, goto Settings » Apps » Hello » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Hello.

Fix Hello unable to contact server/ Hello internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Hello » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Hello » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Hello