Android TV app not working? crashes or has problems?

Android TV Status

Last Updated on 2018-05-06 by Google LLC

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Summary of Android TV Problems 😠👌🔥

- Power button and volume button are not easily accessible

- Voice option never worked

- Crashes and starts over

- Does not connect

- Does not find local network devices anymore

Have a Problem with Android TV? Report Issue

Common Android TV Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Android TV app on iOS and Android devices. Solve all Android TV app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Android TV iPhone Issues and Solutions

Android TV iOS app crashes, not working, errors
Android TV iOS app network issues
Android TV on iOS has black/white screen

Android TV Android App Issues and Solutions

Android TV has errors/crashing/not working
Android TV server network connectivity issues
Android TV has black screen

Android TV iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Android TV app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Android TV app crashes or not working on Iphone (iOS):

Close and restart the Android TV app on iPhone
Update Android TV app to the Latest Version for iOS
Uninstall and reinstall Android TV iPhone app
Update your iPhone to the latest iOS version

Fix Android TV on iPhone unable to connect to server/internet connection issues::

To resolve Android TV network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Android TV black/white screen (blank screen) on iPhone:

Follow the Android TV iOS app troubleshooting guide Here →

Android TV Android App Issues and Solutions

Fix Android TV not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Android TV app issues:

Force Stop the Android TV App
1. On android, goto "Settings" » click Android TV app. » click "Force Stop".

Update Android TV to the latest version on PlayStore

Clear Android TV App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Android TV app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Android TV.

Fix Android TV unable to contact server/ Android TV internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Android TV » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Android TV » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Android TV on android.

Solve Android TV black/white screens issue on Android:

Follow the Android TV android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Google LLC, developers of Android TV.

Verified email ✔✔

E-Mail: apps-help@google.com

Website: 🌍 Visit Google TV Website

Privacy Policy: http://www.google.com/policies/privacy

Developer: Google LLC

About this app

Tap the microphone to start a voice search or use the keyboard to input text on your Android TV. - Use d-pad or touchpad gestures to control your Android TV. - Connect multiple remotes to Android TV for multiplayer gaming. The Android TV app is now available in AndroidTV Store. Use your iPhone as a remote for your Android TV. The d-pad mode and touchpad modes let you easily navigate to your favorite content. To get started, connect your iPhone to the same network as your Android TV device.