MyJio app not working? crashes or has problems?

MyJio Status

Published by Reliance Jio Digital Services Private Limited on 2023-12-02

MyJio is your one stop destination for recharges, UPI and payments, managing Jio
devices, Movies, Music, News, Games, Quizzes & a lot more • MyJio
Home: Shortcuts to your favourite features across the app, hottest music and
movies, games & more • Account details: i. Balance & usage: View real-time
account balance or amount due for payments and usage patterns for calls, data &
SMS ii.

I have a problem with MyJio

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Most reported problems

Reported Issues: 1 Comments

By Satish Yadav 11 months ago

App not working

Common dislikes about MyJio app

- Money is stuck in international roaming instead of international calls or be transferred to main account

- Signal issue in Lodha Amara, Kolshet Road, Thane

- App crashes while recharging or checking the available data

- Jio ID password has signed out automatically from all apps

- Unable to use the sim in iPads

- Unable to use the apps after the upgrade

- No one to support from this network

- Phone just doesn’t show any network n it says no service

Have a Problem with MyJio: For Everything Jio? Report Issue

Common MyJio Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MyJio app on iOS and Android devices. Solve all MyJio app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MyJio iPhone Issues and Solutions

MyJio iOS app crashes, not working, errors
MyJio iOS app network issues
MyJio on iOS has black/white screen

MyJio Android App Issues and Solutions

MyJio has errors/crashing/not working
MyJio server network connectivity issues
MyJio has black screen

MyJio iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MyJio app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MyJio app crashes or not working on Iphone (iOS):

Close and restart the MyJio app on iPhone
Update MyJio app to the Latest Version for iOS
Uninstall and reinstall MyJio iPhone app
Update your iPhone to the latest iOS version

Fix MyJio on iPhone unable to connect to server/internet connection issues::

To resolve MyJio network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MyJio black/white screen (blank screen) on iPhone:

Follow the MyJio iOS app troubleshooting guide Here →

MyJio Android App Issues and Solutions

Fix MyJio not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MyJio app issues:

Force Stop the MyJio App
1. On android, goto "Settings" » click MyJio app. » click "Force Stop".

Update MyJio to the latest version on PlayStore

Clear MyJio App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MyJio app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MyJio.

Fix MyJio unable to contact server/ MyJio internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MyJio » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MyJio » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyJio on android.

Solve MyJio black/white screens issue on Android:

Follow the MyJio android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Reliance Jio Digital Services Private Limited, developers of MyJio.

100% Contact Match

Developer: Jio Platforms Limited

E-Mail: [email protected]

Website: Visit MyJio Website

About this app

Easy video consultation with doctors, stay-at-home lab tests, vaccine finder, secured medical reports and many more. Tap on the mic icon at the top of the screen to talk to ‘HelloJio’ your advanced voice assistant to find answers. i. iii. Enjoy the best deals, offers & a wide selection of products at unbelievable prices! Manage devices: Manage your JioFiber devices with ease! i. ii. i. ii. iii. iv. Explore a music library of more than 45 million songs. Enjoy music for every mood! Let music express your mood! i. ii. Play exciting games, participate in quizzes & win them all! A library of games at your fingertips with JioGames. JioTunes: Set or manage your JioTunes. Feeling happy, blue or in love, we've got you covered! i. ii. iii. iv. Recharges: Get calendar reminder for your due recharges! iii. iv. One stop solution for your healthcare needs. We have boxes full of amazing prizes – just for you. Get exclusive benefits with every game! i. ii. iii. i. Get SIM or JioFiber: Get a new Jio SIM or port into Jio or book your JioFiber connection! ii. iii.