ViaBus app not working? crashes or has problems?

ViaBus Status

Last Updated on 2024-11-04 by Intouch Marsvongpragorn

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Common ViaBus Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ViaBus app on iOS and Android devices. Solve all ViaBus app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ViaBus iPhone Issues and Solutions

ViaBus iOS app crashes, not working, errors
ViaBus iOS app network issues
ViaBus on iOS has black/white screen

ViaBus Android App Issues and Solutions

ViaBus has errors/crashing/not working
ViaBus server network connectivity issues
ViaBus has black screen

ViaBus iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ViaBus app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ViaBus app crashes or not working on Iphone (iOS):

Close and restart the ViaBus app on iPhone
Update ViaBus app to the Latest Version for iOS
Uninstall and reinstall ViaBus iPhone app
Update your iPhone to the latest iOS version

Fix ViaBus on iPhone unable to connect to server/internet connection issues::

To resolve ViaBus network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ViaBus black/white screen (blank screen) on iPhone:

Follow the ViaBus iOS app troubleshooting guide Here →

ViaBus Android App Issues and Solutions

Fix ViaBus not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ViaBus app issues:

Force Stop the ViaBus App
1. On android, goto "Settings" » click ViaBus app. » click "Force Stop".

Update ViaBus to the latest version on PlayStore

Clear ViaBus App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ViaBus app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ViaBus.

Fix ViaBus unable to contact server/ ViaBus internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ViaBus » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ViaBus » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ViaBus on android.

Solve ViaBus black/white screens issue on Android:

Follow the ViaBus android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Intouch Marsvongpragorn, developers of ViaBus.

About this app

Never get lost again! this app is a real-time public transport tracking and navigation application in Thailand that will make you travel much easier! - Various mode of transport supported such as BMTA, MRT, BTS, Ferry(Boat), Sean seap, ARL, Songtheaw, Airport Bus, Bus, Microbus, Van, BRT etc. Covering various regions in Thailand such as Bangkok Metropolitan Area, Chiang Mai, Phuket, Nakhon Si Thammarat, Saraburi, Udon Thani etc.