Contact Ooma Home Phone Support

by HektikLyfe

The Good: It’s cheaper than regular phone service.

The Bad: They audio quality is terrible. The reliability and uptime is problematic and unreliable.

The Ugly: The audio quality. You have to be 1 foot from the base to hear clearly with their devices.

The Summary: I personally had a TERRIBLE experience with this service, their devices and their customer service. My identity was stolen and I admittedly failed to update autopay so.. even though Ooma has a free service they opted to RELEASE my phone number that I’ve had for decades WITHOUT notification. I was told they “left me phone messages” ON THE PHONE NUMBER THAT WASNT WORKING. I was also told they left me emails but that’s also not true I have a bunch of advertising emails from them but no billing issue notifications. When I realized the autopay was set to the old credit card I attempted to update but my account had been deleted. Moving to the free service would have made more sense. All in all… I cannot recommend even their free service as it is more of an inconvenience than anything.

by Birdsandstones

I signed up for Ooma mainly for the ability to make international calls at a great rate. My spouse is out of the country, and we rely on phone service to keep in touch, both when I am at home and through an app when I am out and about. After ordering the service I set up my account and began using the app right away. It connected quickly, and sound quality was amazing. Within a few days the app service deteriorated quickly, first taking more than a minute to connect calls, then later dropping the ringing calls after 8-12 seconds. After numerous calls to tech support I was told by the technicians and developers that it is a known issue with no date for an anticipated resolution in sight. Excuse me, What?!? It has been almost a month and I am forced to use a competitor’s app while at work (most of my day) at a huge cost. This is not what I signed up for AT ALL. Fix your app, please!

by Pooh Bear 27

I have been a customer for over 10 years and now I am having thoughts of dropping my service. The app has fallen short of being useful anymore. It errors constantly, doesn’t forward many calls and if you decide to reinstall it forces you to sign up for their premier service without any ability to bypass and just log into your account.
Customer service has been useless and they send me to their technical service, but you cannot understand them and all they want you to do is reinstall again.
I believe that the forcing you to sign up for the premier service each time you install is a violation of some type of law and I plan on writing letters to several organizations so that future customers are not dinged with their horrible tactics.
The app has not even been updated decently for a long time. They just fixed it enough to work on the current iOS, but no fixing the large bugs that are in the app. Being a VOIP they could offer texting, but they refuse to add it in.
So even though it has saved me lots of money over a standard phone line, I am going to use other portable numbers more often and maybe just quit using this service.