Snap Kitchen Reviews

SnapKitchen itself is easy enough to navigate, but could use tweaking - I wasn’t able to track my shipping through SnapKitchen or even copy the tracking number to pop it into the web browser on my phone. It’s a small annoyance I’d normally ignore but once my order arrived it was so subpar and just an awful experience. It also would not save my apartment number - thankfully our packages go to a mailroom and you get your own, so I was able to get it. Of 12 meals, 7 arrived with busted containers, snapped lids, plastic in the food. I was refunded for them, but immediately cancelled my subscription - such a hassle to wait for food and think you’ve made life easier, and it isn’t. I wish I’d asked for a full refund for the trouble but I didn’t. They apologized and my agent was very friendly and helpful, but there is no wonder why they didn’t arrive safely. The plastic tops are paper thin and they are stacked with heavy ice packs and need more substantial containers. The taste is meh at best of what we’ve been able to salvage.

TLDR: if you like a Lean Cuisine but want half the flavor at three times the price, with better macros but higher calories, and a headache when it arrives, this might just be the food service plan for you. I was frankly shocked to log in and find such high reviews.

The employees at Snap Kitchen are under the express and total and complete perception that SNAP kitchen has no control whether you get your order or not; nor do they accept any liability if this is the case.
$700 a month isn’t enough to get their attention. I wonder how much somebody has to spend a Snap Kitchen in order to get a number that one can call in order to discuss civilly. and plainly this delivery issue.
The best response I got was a number for the business office of favor the company that they use in order to deliver the food.
The employees are just so arrogant and pearl clutching with some kind of inevitable bewilderment as to why anyone might be concerned or upset about anything at, really
Stupid people hire stupid people

Signed up due to issues with other offerings and had hopes for Snap due to positive reviews.

So far, the first week of food was cancelled by Snap. It was supposed to be delivered on a Wednesday and Wednesday night they emailed us to let us know it wouldn’t be coming due to a “unforeseen technical issue” that they seemingly didn’t notice until after the delivery time had come and gone. Great, last minute dinner plans.

This week, it’s Wednesday and we’re waiting for our already overdue delivery, to which we check and find they’ve now changed to Friday, without consulting us. We want fresh food early in the week, we chose Wednesday as our day as it was the earliest they offered, but now, now we are getting our $70 of food a week late and now 2 days delayed.

Completely unreliable and a hassle, which is not what we want to pay a premium price for. Mistakes and hiccups happen, but we’re 100% with them out the gate and thus not impressed and cannot recommend.

For several years I used SnapKitchen and it was absolutely wonderful. They completely updated SnapKitchen with a new UI at the beginning of the year and now it's practically unusable. When I update my meals for my snap pass it incorrectly shows me orders for the previous weeks. Other times it just shows me down right wrong information. Multiple times now my order for the week has been incorrect and I'm unable to change it or edit it correctly in SnapKitchen . It's so bad that I'm considering canceling my weekly subscription with Snap Kitchen.

Have used snap kitchen in the past and was always happy. Meal were delicious, nutritious, arrived cold if not frozen, with enough cold packs that it could sit for 24 hours or more and still be 100% safe. (Occasionally one or two would be broken from transport)

Now I’ve moved and wanted to try them again. Day of delivery I checked multiple times to see if delivered. Finally at 7pm I figured it wasn’t going to be so had to go get dinner somewhere else vs eat my snap meal.

Package was delivered sometime after 7pm on day of delivery, by the next morning when I had time to go pick up my package the whole thing was at 75°. Contacted customer service and told them what happened and sent photos with the food thermometer reading, email notification of delivery from 12:02am the next day. They said it was delivered on day of delivery. Had to go around with customer service for a while and ask to cancel my next order and refund for current order. Would not cancel and refund the next weeks order even though it was a full week before delivery.

They did refund the current delivery but only after multiple times showing photos that delivery was inedible from being hot, sending delivery email from 12:02am the next day, and pointing out that there should be enough cold packs to keep it cold through the night if it wasn’t going to be delivered until almost 8pm on day of delivery.

Snap Kitchen is great. Food is delicious, easy to prepare and nutritious.

SnapKitchen however has a major bug. SnapKitchen ’s back arrow as a navigation control is not functional. I use an iPhone 14 Pro and the back arrow displays behind the iOS clock in the upper left of the screen. Touching the arrow isn’t recognized. So the only way to navigate back is to close out of SnapKitchen and reopen. Very frustrating.

Hope they fix this bug so I can up my rating to a 5, where it would be otherwise.

I love Snap Kitchen, and I use my web browser to order food. I figured out they have an app and decided to download. I can’t seem to login. I know I’m using the right password because I can still log in through the browser.

UPDATE:
I left snap kitchen for a few months due to budget constraints. Now that I have returned, I’ve tried using the apps again. I can log in now, but I was unable to restart my subscription and order anything in SnapKitchen . Looks like I’ll continue to use the browser.

It was a nice thought, but after trying Freshly we had high standards. Freshly makes sure that we get our food ON TIME because they know we depend on them for a meal. If our order is going to be late, they send us an email letting us know what’s up. We have received the opposite service quality from you guys. Our order didn’t even ship until 2 days late which put us out meals and money. And we didn’t receive a curtesy update email. For these reasons and more, we cannot continue using your product to fuel our bodies.

V/R
The Davin’s

Beautifully designed app and overall very easy to navigate. After a while, though, scrolling through the same enormous list of meals can bog me down. I would appreciate the opportunity to be able to sort meals by a greater number of factors than simply calories and price, e.g. sort by grams of protein, grams of fat or grams of carbs. Maybe also sort by type, e.g. chicken dishes, beef dishes, Asian-inspired, I’m not sure exactly but just something to help split up that long list a little bit.

Delicious healthy clean foods in environmentally friendly and healthy packaging! Snap Kitchen helps me save time and money plus eat healthy. I eat a close to Keto style diet and they offer excellent choices to support my lifestyle. I can’t recommend Snap Kitchen enough for it’s truly a great quality and value for me because I am single. I also travel a lot so it is even great for when I am on the go!

Thank you Snap Kitchen!

I am new to Snap Kitchen. I found out about it from passing two clean, modern Philadelphia suburb locations that sparked a curiosity search on Google. This has been exactly what we didn’t know we needed. I am so glad I found Snap. SnapKitchen is amazing. Buying these meals is less expensive than going to Whole Foods and making each one. We are so excited about Snap!

I am SO glad I finally made the lifestyle change and got it started with the lifestyle plan. I haven’t had a meal I didn’t LOVE. I’m so pleasantly surprised every time I take a first bite of something I haven’t tried yet. I don’t worry about portion control or dirty dishes. I can see getting tired of the same dishes every week, but will skip if I get to that point. Other than that, I absolutely love snap kitchen!

The Snap Kitchen app is the most intuitive and sexy app out there! As someone who has certain needs, being able to find those needs and have them delivered so easily makes me feel so satisfied. Thank you Snap Kitchen for making me so deliriously happy during this quarantine. I would feel desperate and hungry without you. I feel so grateful to your amazing developers for SnapKitchen and to your kitchen for making safe and sexy food.

Thank you snap kitchen for creating such a wonderful app. I am looking forward to when I can finally start having meals delivered to my door. I am totally blind in this would be a great way for me to get the food that I am craving, without all the bad and greedy. Keep up the great job, and if anything changes I will let you know. I haven’t even use SnapKitchen yet and I already love it. Thank you.

When I add something to my cart that is sold out at my location, the cart just keeps putting up a notice that “this item has been moved to preorder” over and over and over again. It won’t let me go to checkout for the things that are available. I can’t navigate anywhere / have to totally shut down app.

Similar bugs occur if I leave things in my cart overnight that apparently are sold out the next day.

I continue to be impressed with the ever evolving ux design, visuals, and order ahead/delivery functionality of SnapKitchen. SnapKitchen knows which items are currently in stock at each location, so when I am inevitably craving some of those snap kitchen banana pancakes on-the-go, I can find out where they are in a “snap”. And when I am relaxing at home, I can get them delivered straight to my door, cue Jack Johnson, then enjoy a fresh stack.

Look, we all know that eating healthy can be difficult. Especially when it comes to meal prep. So many things about just meal prepping, deter people from staying on their diet plans. Snap Kitchen LITERALLY does it 100% for you. From dinners/lunch to snacks to drinks to coffee. It’s also affordable and equals out to what you would spend if you’d prep. Think about it, someone makes all your Keto food for you and all you have to do is pop it in the oven!! We need this in every major city!!

The Snap Kitchen app is one of the friendliest and most intuitive apps that I have ever used! As someone who has certain dietary restrictions, being able to view a list of ingredients and nutritional info for each dish is an awesome feature that allows me to find just what I need.

I also love having the ability to place my order in SnapKitchen so I can just swing by and pick up my order later (or, even better, have it delivered. The food is always fabulous and I have now found my favorite food source!

I have been a customer for over 6 months. SnapKitchen works great, user friendly, works every time apart from perhaps when you need to update SnapKitchen (my experience once). I order food on SnapKitchen , it tells me when it’s ready, at Katy branch that is especially efficient, and I collect. Great food too, without all the additives and sugar most others come with. Love it! just what I’ve been looking for since I moved to Houston.

They also send emails: receipts / updates. Highly recommend SnapKitchen and company. Live the rewards too, spend a certain amount, get money off next order. I have not done the meal plans, (where you get discounts up front I believe), but my close friend loves it.

Some of the flavors in the food were super foreign to me and i found myself shocked that I was trying all of these new things and liking almost every single one. My skin looks amazing, I'm sleeping better, and my overall energy is better. I'm excited about this and even more so because the food is delicious.