Contact TextEdit Support

by Foxy238

I used to love Text Edit. I’ve had it for several years now. I have used it as my main document making and saving app. I’m learning ASL and I have made and saved so many documents to this app, from my word lists, to practice sentences and more. Then, just recently it started saying I couldn’t add any new documents unless I paid for a premium subscription! So I had to stop making new documents, but I was still able to see and use the many, many documents I had made on here over the years. Now, since the new update, every time I open the app, it brings up a pop up every time I open the app, to do a free 3 day trial that will then end up making me buy a subscription after the 3 days!! As far as I could see there was no way to exit the pop up or see all of the many documents I’ve made unless I agree to this! Even tried turning Wifi off, pop up still came up and said I couldn’t use the app because I was offline! I almost never write reviews, but I wanted to warn others so they don’t lose all the documents they make unless they pay. I’m really upset about this because I just lost all the work I’ve put in making the documents because I’m not going to pay for the app. Would give it 0 stars if I could.

by Telabor

Update:

TO THE DEVELOPERS: I’m commenting from the iPhone version of TextEdit after manually rescuing all the documents I made with previous versions of TextEdit to protect them from the ransom-ware that the iPad version of TextEdit has become. I understand that having built in AI would be useful to some, but being forced into a monthly subscription for a service I am not interested in (a service that is so ubiquitous these days, who needs it as a monthly subscription on every little app or website?) to access previous documents is outrageous. I also understand that you hope to make lots of money off your AI gamble. You should be ashamed. One of the reasons I chose to work with TextEdit was the universality and downgrade-ability of plain text data. If you had offered a separate AI version of TextEdit without holding us simple folk hostage, that would have been actual intelligence, not artificial intelligence. Best of luck to you. I hope you have a change of heart.

by Steven Marinkovic

I just purchased this app and found out that I was bricked from editing text documents, and I can’t even make a text file, all due to an AI edit pop-up that has no close button, and you can’t even describe how bad it is. Please update and remove this pop-up before I report this app. I would give 0 stars if there was an option. Please remove this pop-up So I can edit my text documents. So if you had just not added this pop-up, I would have used it for years. I would have been very happy, but no. You decided to do something stupid and somehow brick me with an AI edit pop-up that won’t let me do anything. Ridiculous how I have to spend $1.99/month to just use this app. 3 day trial and then I have to pay. So pathetic and stupid. I am going to ask Apple for a refund.