CareFirst Video Visit Reviews

CareFirst Video Visit Reviews

Published by on 2021-05-14

CareFirst Video Visit The doctor will see you now. See a doctor anytime on
your phone, tablet or computer. CareFirst BlueCross BlueShield Video Visit
allows you and your family members to connect with doctors whenever and wherever
you want. Board certified doctors with an average of 10...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

CareFirst Video Visit Reviews

  • By

    Will use again đź‘Ťđź‘Ťđź‘Ť

    WOW This is great! Lots of doctors to chose from - you can see their details and decide which one you would like to go with. While in the “waiting room” the app is constantly updating you and giving you the option, if you no longer want to wait on the doctor you picked, to go to the next available.... I couldn’t be happier with the doctor I picked 👍

  • By

    Some improvements needed but good

    The one improvement really needed is to clarify pricing much earlier on. It expects you to wait till the very end of making the appointment to tell you how much you will pay with your plan if at all. It’s nice that they can prescribe, I had a few symptoms and the least troublesome was a cough I was hardly coughing and dr sent me a prescription for cough pills. It would be great to know what services they provide, would they prescribe blood testing ? Can I get a vaccine prescription? Which services would they not be willing to do on phone ? I look forward to trying out their nutritionists Great to have carefirst.

  • By

    Visit cancelled, ZERO explanation or help

    Crappy customer service experience here. I had a video appointment with a therapist on the books for four weeks – that’s the earliest time I could get with my preferred therapist – and then right before the appointment, I get a cold, impersonal message through the app that it has been canceled. Zero explanation, no opportunity to reschedule, no suggestion of someone else to talk to! If the app team is listening, I would say this: would you want this to happen to you? Some things should not be left to full automation! When Airbnb gets a last-minute cancellation, they have a human reach out to you to help you find somewhere else to stay. That’s the right and humane thing to do. You already staff a 24/7 nurse advice line. One thing they could do is reach out to people with canceled video appointments and help them think about their options. All it takes is to have one part of your sprawling organization talk to another part. Optimize for the patient experience, not (just) the clinician’s. It’s not complicated.

  • By


    I AM SERIOUSLY LIVID!!! I waited for a Dr. from 7:21pm until 4:34am. I NEVER saw the dr despite after 6hrs of waiting saying “you are the next patient”. My phone locked after 20% and I don’t know if that kicked me out or if just having not finally “seen” the doctor after so long kicked me out. Either way after ten hours, again TEN HOURS to see an online video chat doctor I still saw NO ONE and was asked to go back into waiting behind at least 8 other people. I am a mom of 3 boys, one of which is 8weeks old and nurses (breastfeeds). I don’t have TEN HOURS to sit on my phone after a long day, nursing, and now still having to get up with my other 2 boys in just a few hours with little to no sleep. I AM NOT HAPPY!!!

  • By


    This is awful. I waited three hours, and then when I was only 3 people left it said dr was no longer available, and it kicks you out instead of transferring to another doctor, so you have to wait hours again. I tried again another day, waited over two hours, saw a doctor for 3 minutes, and they never sent the prescription he said he was going to send (and it’s listed in my visit chart- he just never sent it to pharmacy. And There is no way to message the doctor you saw for emergency care, so I need to wait 2-3 hours again to see a different doctor to possibly be kicked out after waiting or them to also be incompetent.

  • By

    Soooo Convenient

    Every time I have used this service my experience has been great! Doctors are caring and knowledgeable. Where else can you beat this service without going to an actual clinic or hospital? This is the way to go, it’s private, convenient, and you can do this anywhere. If I could have gave more than 5 stars I would have.

  • By

    Excited about this service!

    I used this service for the first time yesterday! What a great experience! I had to wait about 3 minutes and the doctor was very nice and knowledgeable. She sent some meds for my cough to the pharmacy right away! So great to skip going to the clinic and not have to wait hours for something minor!

  • By

    When it works it’s great!!!

    I have CareFirst for my medical coverage so you would think their own Video Visit app would be able to consistently ascertain that I have a $0.00 copay for this service but 7 out of 10 times it tries to charge me the full $49 fee only to have to fight for reimbursement. Get your act together. It doesn’t exactly spark confidence when you encounter a company in which it’s own 2 hands aren’t communicating with each other effectively.

  • By

    Kathy P.

    I just saw a doctor via video for conjunctivitis and the experience was wonderful! Doctor was very knowledgeable, thorough and personable. I only had to be in the “wait room” for about 1.5 minutes. It saved me a 40 minute drive each way to see my primary. I will definitely use this format again. Thank you Care First!!

  • By

    Life changing

    Instead of sitting in an urgent care clinic, in an uncomfortable chair, surrounded by other sick people and watching something dreadful on their waiting room tv, I sat in my living room and waited for 15 minutes for an appointment that took 5 minutes over my phone and the prescription has been called into my pharmacy. It’s a great new world.

  • By

    Urgent Care in the comfort of your home

    I love using this app. I am a mom of 4 and my husband and I are very busy and have used this for our kids and ourselves on the couch and out of town. App is easy to use and remembers information from past visits. Service for me has always been swift and effective.

  • By

    Problems with the Ap

    Its not the best ap, also the doctor did nothing for me. I’m a nurse, I know what I have. But I had ap problems. I had to reconnect several times cause the WiFi kept turning off. I have an IPhone 7+ and this was a hassle to have the WiFi kept kicking off and the phone went into 4g. The doctor wasn’t great, I needed more progressive treatment. But the ap needs a little working out of kinks. I have no idea how much my copay was, maybe this is in network.

  • By

    Doctor Great App so-so

    Since this is a Care First BXBS app and that is the insurance I have I thought they would accept my insurance.....nope, there was a box for what insurance you have but no drop down to choose and you cannot type anything into that section. Also, the place to list the drugs you take is just a single line so you type it all down but cannot see what you typed, also I do not think the doctor saw it as she asked what I was taking and did not respond when I told her I typed them in. The Doctor was Great, seemed to care, did not seem rushed and at midnight still had a sense of humor. Hopefully Carefirst works on the app some more and starts taking their insurance online for payment.

  • By

    Great experience

    The doctor was very kind and attentive. I also didn’t feel rushed. The doctor provided great suggestions and also provided a work excuse note. This option allowed me to save so much time and I didn’t have to leave my home.

  • By

    this app is an outrage

    Even though I was told I was covered for this service by Blue Cross, the app forced me to pay out of pocket because it had issues, then after I did that and signed up for a telehealth urgent care appointment (recommended by a nurse after I described my symptoms) despite waiting forever for my appointment it kept booting me off randomly and expected me to sigh in and start from scratch, thinking I completed an appointment it never allowed me to even continue to wait in line for. This app is fraudulent.

A better way to Contact apps

You can now contact CareFirst Video Visit customer service directly
via Email using our new site -

Contact CareFirst Video Visit directly

Is CareFirst Video Visit Safe?

No. CareFirst Video Visit does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 3,104 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for CareFirst Video Visit Is 15.8/100.

Is CareFirst Video Visit Legit?

No. CareFirst Video Visit does not seem legit based on our analysis. This conclusion was arrived at by running over 3,104 CareFirst Video Visit User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for CareFirst Video Visit Is 15.8/100.

Is CareFirst Video Visit not working?

CareFirst Video Visit works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with CareFirst Video Visit? Report Issue

Leave a comment:

Why should I report an Issue with CareFirst Video Visit?

  1. Pulling issues faced by users like you is a good way to draw attention of CareFirst Video Visit to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a CareFirst Video Visit customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using CareFirst Video Visit.

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