Contact CareFirst Video Visit Support

This app doesn’t allow you to contact anyone before or after your appointment. It also makes you enter your insurance information and then tells you what type of appointments are eligible for Medicare Advantage even though that isn’t your insurance. I don’t care what other insurance plans are eligible for. I have blue cross insurance and I’m using the blue cross app. Tell me what my insurance covers not what’s covered for a different plan. Also, I have a billing issue but there isn’t a way to fix it contacting the billing physician through the app. I wouldn’t recommend this app. Even when physicians email you, there is no way to respond because it’s from a “donotreply” email. I scheduled an appointment which the physician reviewed my health history and then canceled my appointment an hour before my appointment. I was told the appointment was double booked and I should see my previous provider. Only problem is my previous provider doesn’t have any appointments open and I have no way to contact anyone. This app is probably great if you aren’t worried about repeat visits and being overcharged for appointments. I’d be careful though if you get prescribed medication from this appointment. If there’s any issues with the prescription you won’t have anyone to contact.

I AM SERIOUSLY LIVID!!! I waited for a Dr. from 7:21pm until 4:34am. I NEVER saw the dr despite after 6hrs of waiting saying “you are the next patient”. My phone locked after 20% and I don’t know if that kicked me out or if just having not finally “seen” the doctor after so long kicked me out. Either way after ten hours, again TEN HOURS to see an online video chat doctor I still saw NO ONE and was asked to go back into waiting behind at least 8 other people. I am a mom of 3 boys, one of which is 8weeks old and nurses (breastfeeds). I don’t have TEN HOURS to sit on my phone after a long day, nursing, and now still having to get up with my other 2 boys in just a few hours with little to no sleep. I AM NOT HAPPY!!!

I tried this app because I was having a difficult time reaching my doctors office. I logged in and saw this Male physical - I explained my issue and he did absolutely nothing for me. The prescription he gave me was useless - it did nothing for my issue and I was in pain. I called and inquired about a different prescription and he refused to reconsider. I paid to see another female physician - she prescribed something different and explain how to resolve my issue - that same day my symptoms got better and in two days I was no longer in pain. I lodged a complaint and requested a refund for my copay and was told his care was appropriate. I beg to differ.