Contact b hyve Support

Here’s an interesting dichotomy of a product. The timer and it’s features, ROCK. Well made, reliable and mostly easy to use. Until you need to need uninstall the main unit. It doesn’t matter for what reason... there’s no “uninstall” unit (insert Mac here). When I look up the problem, the only reference I see is to have someone at Orbit remove it from my account. NO. That’s not how it works, and it’s stupid. It shouldn’t matter if I changed to another brand, replaced the unit or sold my house... It’s my account, and that is so short sighted on Orbit’s part. It’s like selling a fire extinguisher... with no handles or nozzle. Oh, AND when I try to log into my account, I go straight to the device information and my settings, zone etc... cool. However, I cannot sign into the main Orbit website to even ASK for someone to remove the device from my account. Guys... get it together, you have WONDERFUL products... get your applications and customer service together, which includes your API from desktop to mobile applications straight. C’mon, I love you but... I cannot rate this any higher than a one. Customer service will make or break you. You have people that know this. You fix these shortcomings and I will change to a Five Star ALL DAY LONG. (Whispers) Fix it, please.

This is an app that controls real physical utilities - so it is pretty important that it turns on and off when you need it to. If I run a test on one of my sprinkler zones it may run correctly for the first test but all tests after that for several hours sometimes are not registered and get put in some sort of back order. The only error I am given is that there is a server connection error. I know it is not my local Internet or wireless. I reset the server connection through the app which sometimes appears to update the last server connection timestamp and sometimes it does not. Regardless, it does not seem to fix the problem. Several hours later I will get a notification on my phone saying that it has completed a watering program. This has me worried that some of the nicer dynamic watering/smart watering features will not always work if it doesn’t have a good server connection. And possibly as a worst-case scenario – maybe it won’t be able to turn off a watering… I have developed a mobile app myself and did the dev ops work. My guess is that they need to get this on AWS and have much better server uptime and clean up the codebase. Of course, I could be wrong, but my app frequently had similar issues about reaching the main server when we had backend problems. It’s unfortunate that we need to communicate with the back and in order to run a local test. Please fix!

I use this app on the Orbit B-Hyve XR and it works as it should for daily watering but the interval watering does not work. I set the unit up to water my trees every two weeks and when the time to water comes, nothing happens. I contacted Ortbit customer service and they said I needed to set the “interval start date.” Well in the app that I have, there is no interval start date. There is a “program start date” but apparently that’s not the same thing. So then they directed me to my online account where I could set the interval start date. The online account is not easy to navigate and I feel turned off at this point anyway because this should be in the app, but I digress. Once I set the start date and go back to the app to finish setup and try to set enter start time, the app crashes (every time). So I think maybe I can put the start time in the online account, makes sense right? Well there is no place in the online account to enter the start time. At this point, I am ready to pull my hair out. I have 32 trees in my yard and because I can’t do interval watering, this unit is useless to me. The customer service person said they would submit a bug report but how long is that going to take to fix? Unless I can do interval watering I am going to have to return this unit. App developers, please fix this problem!!