Contact 5 Minute Journal Support

I am so disappointed with this new update. I should have read reviews prior to getting this version but I caught a glimpse of this update on Alex’s ig story last week and was excited to try. I have used this app religiously for almost 2 years and can honestly say I enjoyed the simplicity of the app. It got the job done and I didn’t think it needed anything extra. Overall, I am really upset that they didn’t really think about the existing’s customer’s experience when migrating to this version. When I tried to login with my credentials it wouldn’t let me log in. I kept getting an error message that my email didn’t exist in their system. When I finally did login, none of my entries were there. I actually had to log out and log back in a few times to even get the message about getting 1 year free to pop up (which is still unfair to existing users - we should have been grandfathered in to basically get the same exact features). I should also add that I actually can’t even use the premium features on the app despite the message popping up. I have been in touch with customer support but I am really frustrated with how long this is taking. Would not recommend this version to anyone looking to get it!! Way too glitchy and needs a lot of work.

Loved this app. The new updates and the pricing structure change mean I’m deleting the app and going elsewhere. It’s gone from simple, quick, easy to use and is now bloated, ugly and more complicated. 5 Minute Journal is no longer that. 1. The disaster of the update from a user account and data loss perspective was a complete train wreck. Sure, they’ve “posted” fixes now, but many of us struggled for days. And then the account update took days. Ridiculous. 2. The new UI is way worse. It’s less intuitive, more bloated and uglier. The old one was clean and simple. Made it so easy and quick to use. This…enough for me to quit using the app. 3. The new icon is hideous. Color is way too bright, and the overall design is poor. 5 minute Journal - simple, clean, easy. New UI. Not that way. New Icon…a vomit of complex lines and bright yellow colors. No. But hopefully they add the option to change it as that is easy and standard in many apps. 4. Subscription model switch — I don’t like it. No one does. I get they want $$. They claim to have added new better features, but not really. And nothing 99% of us want. 5. The “free year” is mostly in hopes that you will take it, then forget about it so they can get your renewal fee next year. Pass.

*Updated* with the new upgrade I have lost everything, several years of journaling without warning. What a breach of trust! I contacted customer service which sent me an email that said nothing was lost but still have been unable to access anything. I love having access on my phone but I have to re-evaluate whether I can trust any app with journal entries again. I liked that this app has prompts but didn’t anticipate that it didn’t have just a free area for writing random thoughts. But I have ended up liking the prompts. Two things I would change: I would enable the program to show me a list of just affirmations I have collected. Also give me a choice of which answer to show on the timeline. And yes, I would add a section to record additional unprompted thoughts. As it is, I’m using two apps for journaling instead of one. Update: The more I have used this app the more amazing it seems. It is so much easier now to be in a thankful positive frame of mind. It is incredibly easy to use and that makes it easier to use consistently. I STILL with there was an option to see my list of affirmations on their own to see what I’ve said about myself over time.