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About: Upgrade your career. Explore your career options, develop relevant skills, and get your dream job.

Headquarters: San Francisco, California, United States.



Alan Mind Daily Journal Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



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Privacy & Terms:

https://mind.alan.com/terms-of-service






7 Most reported problems 😔💔

4.9 out of 5
Tessa Carter
2021-06-29

I was also told that when I downloaded the app I would be notified before the free trial ended so I knew when to cancel. I wasn’t notified and have noticed I have been charged £39.99 for a years subscription! I’ve cancelled the subscription straightaway after being charged and have used it since. Could I please have a refund for this as it is an error on your behalf and appears to be an ongoing issue.

Brooke Snodin
2021-06-24

Hiya, I downloaded the app and was told I would be notified before the free trial ended so I knew when to cancel. I wasn’t notified and have noticed I have been charged £39.99 for a years subscription. I’ve cancelled the subscription straightaway after being charged. Could I please have a refund for this please

Oksana Veres
2021-05-10

I absolutely love this app but since getting a new phone I can’t get into my account! The password reset emails won’t send to my email and I purchased a yearly subscription so I would really like to continue using the app.

Angelina Giardina
2021-04-19

I can’t get into the app since I changed phones.. it will not send a email to reset my password

Wishing I didn’t purchase the premium plan

2022-05-25

by Hellopresh

I love the UI and the intentions of this app. I’ve been using it for about 2 months, and shortly after I started, I doubled down and purchased the upgrade. At first, I was impressed... but after two weeks, I started to realize all of the prompts were repetitive, such as “who is a person that inspires you?” The Insights are really basic analytics that don’t allow you to dig deeper into the data, but you do see (basically) a word cloud of all your emotions over the week/month, etc. I think I just had higher expectations for functionality. I’ve still found some value from the app, but paying for a yearly subscription is a mistake that I will eventually have to forgive myself for purchasing. Meanwhile, I’ve found a more robust and (seemingly) more data driven journaling and CBT app that offers deeper insights, patterns and analytics that are based on entries, moods, thoughts, behaviors. So, if you’re looking for something a little lighter and fluffier (nothing wrong with that!), check out Jour for a couple months before paying. If you’re looking for something to provide data, actions, insights, exercises, fresh journaling prompts, etc. I recommend taking the app CBT Companion for a test drive, too. Either way, lesson learned. I don’t need to pay money for something that is shiny, beautiful and new, until I kick the tires a bit and taken it for a test drive. Just food for thought.

I love this app ... however

2022-06-01

by King Chatt

I love this app, I can already tell it will be my new favorite thing. Providing proper structure for someone logging their life is extremely important and this app does just that, all while giving you the option to write freely. However, I soooo wish that this app supported writing on the iPad Pro with your Apple Pencil. I love journaling but one of my favorite things about it is the ability to see and remember the emotions attached to my own handwriting. I hope this is something they’d consider in a future update.p (sooner than later). I would love to —literally—be able to write in this journal. The only reason for 4 stars instead of 5.

Update: This is a probably a bug but this is app is lacking in additional security. I turned off the Face ID feature and the app does not ask for a passcode or key phrase to view my entries. Additionally, when I attempt to view my entry for the day in my daily reflection it does no allow me but instead takes me back to the introduction page.

Love the app, wish there were more customization options

2022-06-08

by Caroney522

I have used this app for quite a while and genuinely love it! I have found the discussion questions to be creative and leading in my reflections, and I recommend this app for anyone looking for a good journal, even with just the unpaid version.

However, sometimes on the daily reflection, the categories I am offered don’t reflect how my day went. I wish that there were options for custom emotions or categories, or some way to add tags to our journals to make them more personal and accurate. Sometimes the adjectives provided in the daily reflection don’t have options that relate to my day, which feels limiting and I just close the app and think “nevermind” because I don’t resonate with the options provided.

Other than that one gripe, I do truly love this app. I am a premium user of over a year, and I have definitely discovered myself more and have found that you get back what you’re willing to put into your reflection sessions. Sometimes the questions seem juvenile at first tbh, but when I play along I often find some depth that I didn’t expect.


Have a Problem with Alan Mind Daily Journal? Report Issue




Why should I report an Issue with Alan Mind Daily Journal?

  1. Pulling issues faced by users like you is a good way to draw attention of Alan Mind Daily Journal to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Alan Mind Daily Journal customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Alan Mind Daily Journal.


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