OpticsPlanet.com Reviews

by Sam526

I have been trying to get ahold of any kind of customer support with help on my orders, all to no avail. Email after email are only responded with automated messages. Call waits are painfully long. When I finally do get ahold of someone, they regret to inform me that it is too late to change/alter the status or address of my order. Now I get it, we are all human and people make honest mistakes, but I have over $200 dollars tied up with optics planet with none of the products in hand. I really want to like you optics planet, but man do you make it hard. And please don’t blame Covid for all of your problems, yes we are all suffering from it, but really how hard is it to do a call back system or listen to voice mail.

by JasonThomg21

Don’t waste your time or money! Go to Primary Arms, Brownells or Midway USA instead!
I’m deleting this ridiculous app, what a joke!
I ordered stuff (for a birthday grift) from this site that said “In Stock” and will take 1-4 days to ship out to me. On day 5 I get an email saying it’s taking longer than expected and no estimated time of when it will be shipped out. It’s been about 2 weeks now and still nothing! Tried calling and you only get an automated machine saying the same thing and instead of trying to do something to make up for it like rush delivery or throwing in a little something for the trouble or even a discount, nothing! Top it all off, if I want a refund it’ll take 3 weeks just to get my money back!!!
I’m not the only one that this has happen too either! A few of my buddies and tones of people from a Facebook group I’m in as well

by AresianNight

OpticsPlanetcom is lovely. I’ve always quickly found multiple options that suit my desires for parts and accessories… shipping and stock, on the other hand, have been less reliable. Once, product got lost in the mail (which, could be blamed on USPS, once, I actually forgot I ordered something until notified a few months later that I’m being reimbursed for the product. In either case, the reputation across the community is good, and the customer service experience has been stellar each time.

by Hunt For Deer

I’ve ordered several items from these folks within the last year and that said, they continue to set the model of superior personal customer service. I ordered an item, a range finder that happened to be on extended back order, they not only monitored this status but also offered us an option to upgrade to an available unit ready for immediate ship that was discounted significantly. This would’ve been an excellent deal however for simplicity and much smaller in size we opted to stay with our original choice selection. When this deal was originally suggested I was notified via email, since I hadn’t responded in a timely manner a representative actually picked up the phone and called us as further means of follow up on our back order. These guys rock in superior A&B CS! Keep up the great work OpticsPlanet team!

by Bullpupghost

Optics Planet is by far my favorite place to shop. They have the best selection of gun parts and tactical gear over anywhere else. Customer Service is top notch and shipping is fairly fast if the product is in stock. My only complaint is that there is a lot of gear that is not in stock and if you order it, it takes a long time to get here if it comes at all. But if that’s the case, customer service is there to handle it very fast. Great place. Definitely my favorite online store!

by Sightking

I have only been using app for maybe 3-4 months already and like that it’s much easier than using a browser. I like how it remembers your cart and keeps it updated. My only complaint is not with their app but wish that I didn’t have have to call in every time for military discount. I wish I could verify my status and have that discount permanently linked to my account like some others companies do. Anyway…great app overall!

by Corban.c

I wish all the companies I do business with other than OP had an app that is as user friendly as Optics planet. Bass Pro and Cabelas I can lost on the first page. Midway USA doesn’t have one, Midwest Gun Works needs one but don’t have one. Many things would be easier for me if user friendly things would happen. As a veteran that got hurt very badly in service and received a Traumatic Brain Injury, caught a bullet, torn liver, 28 screws and rods in my spine. I had to relearn everything. So websites get difficult. Simplistic Apps I can typically handle. My biggest complaint about Optics Planet is how the military discount thing works. I don’t understand how to get my discount added on to my ending amount owed. But places like kryptek or Sitka. Even Midwest Gun Works adds my price to each item I add to the shipping cart. Certain things would be helpful. OpticsPlanetcom itself it a great help though.

by Uh72hunter

I really enjoy this company. Their customer service is top notch. I ordered a CCO for my rifle, and it went one sale 24 hours later. I simply emailed the company through the “Contact Us” link, requested a price match, and it was in my account less than 3 hours later no questions asked. The only issue I’ve ever had is some of the products being sold out because they’re so popular. I definitely shop here too much.

by Garbini408

I discovered Optics Planet last year but just learned about OpticsPlanetcom a few months ago. Thought I never had a problem ordering from he website OpticsPlanetcom made my life that much easier. It saves my orders across both my iPad and phone, saves my payment method and makes me ordering supplies enjoyable. I love just opening OpticsPlanetcom and seeing what i can find. Highly suggest downloading OpticsPlanetcom cause it will make your life so much easier!

by 164270

I’ve been using OpticsPlanet while serving in the Military and still use them now after I’ve retired! There is no other place I will use to get the items I need!! It’s very rare if they don’t carry a item I am looking for but calling “Customer Support” in those few times…. Without hesitation helped me find were I could get the item I was looking for! I’m a loyal member and will always promote OpticsPlanet and get my buddies still in the teams to use them for their needs also!

by KING NATHAN

I’ve placed many orders with Optics Planet and OpticsPlanetcom is far superior to the web version. 100% on that. As for the buying and shipping, it is what it is. Pay close attention to the availability of what you’re ordering. They allow out of stock items to be added to your cart and purchased. Shipping in the past has always been quick. During the Corona mess it has been slow but so has every other gun related site. If you know how to navigate their site then it’s worth it.

by JLEELANG

No issues to report from this guy. These guys have just about everything and at competitive prices. Don’t like dealing with EBay to many scams, you don’t know much about what where and who you’re dealing with. Not the case with OpticsPlanet these guys are legit I’ve used them for multiple items on an AR15 build, converting my Remington 870 into a tactical shotgun and other miscellaneous items . Everything has been delivered timely and is exactly as advertised.

by Mookie Mets

Optics planets app is awesome. I’ve been so impressed with the ability of OpticsPlanetcom to consistently have items priced at lower than the actual company that makes the product. I’ve bought optics, slings and ammo at prices significantly lower than the company that produces those products websites offer. Idk how that even makes sense but I’m talking like 15 bucks cheaper than the manufacturer. Can’t recommend optics planet enough. One of the best sources for ammo as well. Great prices. Fast shipping. Great customer service as well.

by Self Taught Gunsmith

Not only is this a great company with tons of great deals, it comes in an app that is extremely easy to use and makes buying needed products too easy. Probably a little too easy because i have spent waaaay too much money on here lol. But with fast shipping and tons of items in stock from camping to shooting, who says you can ever have enough gear? Keep up the good work guys. Just wish they would send more coupon codes and I might buy even more stuff. OP bucks is great but 10-20% off occasionally would be nicer

by Original RidgeRaider

Excellent company with a great selection of items. Free shipping and returns. If you don’t need or want your item immediately you can wait a few days and catch a 10% off coupon. I always shop around for items I buy to see where I can find it the cheapest. OpticsPlanet is not always the cheapest but they are more times than not. I’ve seen some people complain about speed of shipping if you want it faster you have an option to pay for faster shipping and occasionally the item ships directly from the product company and not OP which usually increases the shipping time.

by John Moses Stoner

I have ordered an embarrassing amount of products from optics planet. I have had an inventory issue or two, I have had a manufacturer error, which optics planet resolved, and I have received the wrong item before. Optics planet has a huge inventory, and an even larger demand for said inventory. How they handle their website in conjunction with there warehouse, vendors, shippers, and customers is beyond me. It sounds like a logistical nightmare, yet they still promptly deliver, and handle any customer inquiries. All that, plus their discounts, keeps me, a return customer. Thanks optics planet! You’re my one stop shop

by LexLex4951

During COVID-19 crisis I was able to get anything and everything I needed. See I’m in Alaska and most specialty items are not readily available in our retail stores...which leads to online shopping. Well, I couldn’t find toilet paper but was able grab a couple extra mags for my glock, a new tactical stock kit for my mossberg, a birthday present (marmot jacket for my wife), some camping gear for our upcoming summer weekends—-ALLL SEPARATE ORDERS—-and people this place is legit.

Mind you most places either: wouldn’t ship, were shutdown, out of stock, closed, etc all due to COVID-19 and this place kept me stocked up in Alaska with minimal wait times. Outstanding.

by Zbxivfjgxygbs163830

I never rate anything not matter how good/bad it is, but I felt like OpticsPlanet deserved a good review from me. Their app is extremely organized and easy to navigate, and their customer service is superior! I had questions one time about what particular scope to purchase for what my goals were, and they put me in contact with one of their specialists who walked me through what they would recommend and why. Sure enough, it was exactly what I was looking for! And I’ve had no issues with it at all! I love OpticsPlanetcom , company, and employees! I hope everyone has the same experiences I’ve had with it!

by Mark Wiz

Optics Planet usually has as good or better prices than ebay or anyone else. I like that one can use PayPal Credit here and get their 6 month no interest on orders over $100. However, on the negative side, their value (free) shipping is pretty slow, so don’t expect anything to be delivered in less than 10 days. Also, MAKE SURE that you verify that every item you purchase is in stock Before you order it. I failed to do that and I waited over 2 months for an item that always showed a “2 to 11” delivery date. Finally had to cancel and get it elsewhere - BUT Customer Service was polite and effective when I called to cancel the item.

by TerhuneT

I have been using various apps to purchase products for many years and OpticsPlanet is one of the best around. Not only is OpticsPlanetcom outstanding and easy to use but the customer support is equally as outstanding. I recently bought an item that didn’t fit my non-standard weapon and I returned it for a quick no hassle refund. I purchased the correct item and it arrived in a timely manner. Best of all, OpticsPlanet is a American company and not one from overseas that takes months to get your items. Look no further than OpticsPlanet because they are great to buy from and deal with in this modern day internet shopping market. This Army Veteran give OpticsPlanet app and the company 5 stars.

by Thaskin

This company is a joke, I have a hard time believing the reviews on here are accurate. I’d look at the reviews online, more people share the same experience. I’ve used this company two times now and both times have been a joke. They say items are in stock but there not, once you get an email saying your order was complete they’ll say it will ship in 1-3 days, then you’ll wait a week before you wonder what’s going on call them and be on hold for an hour tell you finally speak to someone, for them to say it’s on back order it’s expected to ship in 2 months. This company is a joke, not only did this happen one time but twice and the last.

by BCW100

When I’m looking for a firearm or hunting related item I always check OpticsPlanet first. Their prices are great and the service is outstanding. Recently I had to return an item after the 30 day deadline. After a couple of email communications with the service department they worked it out in such a way that they excepted the item back with a restocking charge and they shipped the replacement item to me. I can’t say enough about their great service.

by Goodolboy74

I joined optics planet just recently and I’m sorry I didn’t find them sooner. There prices are great and communication on orders is superb. There app is incredible and never have a problem finding what i put in the search field. There promotional sales are like no other and i will be purchasing many items from them in the coming years. Thank you so much for being my favorite and new number 1 company.

by XArchangel79

I’ve been a customer for 9 years now and OpticsPlanet is one of the top vendors I shop with for my major purchases. I’ve rarely had issues with products or orders. Those few times I did, it was taken care of quickly with no additional cost to me. OpticsPlanetcom is easy to use and makes the shopping experience even better. I will continue to support OpticsPlanet as long as they keep serving their customers this well.

by Mr. Munchausen

I've ordered from OP several times for several different things with a high degree of satisfaction. I order mostly optics for firearms and all but one were perfect. I had a mounting ring break during installation. I contacted them and had an apology and two new mounting rings in two days. It's not the most high -end optics but it's better than I can see. I personally think that this is a reputable company and I'll continue doing business with them.