Contact OpticsPlanet com Support

Don’t waste your time or money! Go to Primary Arms, Brownells or Midway USA instead! I’m deleting this ridiculous app, what a joke! I ordered stuff (for a birthday grift) from this site that said “In Stock” and will take 1-4 days to ship out to me. On day 5 I get an email saying it’s taking longer than expected and no estimated time of when it will be shipped out. It’s been about 2 weeks now and still nothing! Tried calling and you only get an automated machine saying the same thing and instead of trying to do something to make up for it like rush delivery or throwing in a little something for the trouble or even a discount, nothing! Top it all off, if I want a refund it’ll take 3 weeks just to get my money back!!! I’m not the only one that this has happen too either! A few of my buddies and tones of people from a Facebook group I’m in as well

I have been trying to get ahold of any kind of customer support with help on my orders, all to no avail. Email after email are only responded with automated messages. Call waits are painfully long. When I finally do get ahold of someone, they regret to inform me that it is too late to change/alter the status or address of my order. Now I get it, we are all human and people make honest mistakes, but I have over $200 dollars tied up with optics planet with none of the products in hand. I really want to like you optics planet, but man do you make it hard. And please don’t blame Covid for all of your problems, yes we are all suffering from it, but really how hard is it to do a call back system or listen to voice mail.

The app is lovely. I’ve always quickly found multiple options that suit my desires for parts and accessories… shipping and stock, on the other hand, have been less reliable. Once, product got lost in the mail (which, could be blamed on USPS, once, I actually forgot I ordered something until notified a few months later that I’m being reimbursed for the product. In either case, the reputation across the community is good, and the customer service experience has been stellar each time.