MyPetzl Light Status

Last Updated on 2018-11-15 by Petzl

I have a problem with MyPetzl Light

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⚠️ Most reported problems ⚠️

Crashes

60.0%

20.0%

Not working

20.0%

24 hour clock ⏰

- On-boarding tutorial screens cannot be closed on iPhone X

- Petzl logo and tabs are inaccessible on iPhone X due to placement behind signal/battery icons

- App should have been tested on iPhone X before release

Common MyPetzl Light Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve MyPetzl Light network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the MyPetzl Light App
1. On android, goto Settings » MyPetzl Light » click [Force Stop]

Clear MyPetzl Light App Cache and Data:
1. On android, goto Settings » Apps » MyPetzl Light » Storage » click [Clear Data] option. This clears both data and cache.
2. restart MyPetzl Light.

On android, goto Settings » Apps or Manage Apps tab.
Click MyPetzl Light » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto MyPetzl Light » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyPetzl Light

E-Mail: nbeaurent@petzl.com

Website: 🌍 Visit MyPetzl Light Website

Privacy Policy: https://www.petzl.com/GB/en/privacy

Developer: Petzl

Mar 14, 2025, 03:33 PM
a user from Aywaille, Belgium reported problems with MyPetzl Light : Crashes
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