MyPetzl Light app not working? crashes or has problems?

MyPetzl Light Status

Last Updated on 2018-11-15 by Petzl

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Summary of MyPetzl Light Problems 😠👌🔥

- On-boarding tutorial screens cannot be closed on iPhone X

- Petzl logo and tabs are inaccessible on iPhone X due to placement behind signal/battery icons

- App should have been tested on iPhone X before release

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Common MyPetzl Light Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MyPetzl Light app on iOS and Android devices. Solve all MyPetzl Light app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MyPetzl Light iPhone Issues and Solutions

MyPetzl Light iOS app crashes, not working, errors
MyPetzl Light iOS app network issues
MyPetzl Light on iOS has black/white screen

MyPetzl Light Android App Issues and Solutions

MyPetzl Light has errors/crashing/not working
MyPetzl Light server network connectivity issues
MyPetzl Light has black screen

MyPetzl Light iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MyPetzl Light app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MyPetzl Light app crashes or not working on Iphone (iOS):

Close and restart the MyPetzl Light app on iPhone
Update MyPetzl Light app to the Latest Version for iOS
Uninstall and reinstall MyPetzl Light iPhone app
Update your iPhone to the latest iOS version

Fix MyPetzl Light on iPhone unable to connect to server/internet connection issues::

To resolve MyPetzl Light network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MyPetzl Light black/white screen (blank screen) on iPhone:

Follow the MyPetzl Light iOS app troubleshooting guide Here →

MyPetzl Light Android App Issues and Solutions

Fix MyPetzl Light not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MyPetzl Light app issues:

Force Stop the MyPetzl Light App
1. On android, goto "Settings" » click MyPetzl Light app. » click "Force Stop".

Update MyPetzl Light to the latest version on PlayStore

Clear MyPetzl Light App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MyPetzl Light app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MyPetzl Light.

Fix MyPetzl Light unable to contact server/ MyPetzl Light internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MyPetzl Light » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MyPetzl Light » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyPetzl Light on android.

Solve MyPetzl Light black/white screens issue on Android:

Follow the MyPetzl Light android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Petzl, developers of MyPetzl Light.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit MyPetzl Light Website

Privacy Policy: https://www.petzl.com/GB/en/privacy

Developer: Petzl

About this app

The MyPetzl Light Bluetooth® mobile app allows the user to customize the performance of the REACTIK + and NAO + headlamps from a smart phone or tablet: access remaining burn time, activate one of the predefined activity profiles, customize lighting and adjust brightness. • Five predefined profiles adapt performance to the activity: multi-activity, trail running, trekking, mountaineering and bivouac.