Contact Rain Bird Support

by Solodogg

Most of the time notifications do not come through, even though I have every single option checked. Also, it would be nice to see a runtime log to verify which stations ran at which time, especially since the notifications do not come through most of the time. Would also love to see some sort of calculator interface to assist with setting up station runtime as well.

*edit* notifications appear to have been corrected with the latest update, thanks! Raised rating to 4 stars, couple of small added features would make it a solid 5.

*edit 2* dropping my rating back down, automatic seasonal adjust has not worked for weeks/months now, weather is nowhere close to accurate, connecting to the timer takes minutes most of the time from the app, notifications are extremely delayed most of the time, the app shows upcoming events that occurred many hours ago, and the clock doesn’t hold time well causing delays in scheduling. None of these should be an issue with an internet connected device, and do not appear to be an issue with cheaper internet connected irrigation controllers. Take my advice, do not waste your time with Rain Bird unless you want a 100% manual controller. Rachel and Orbit make much better devices at lower price points with better support.

by Frustrated.!!

Automatic seasonal adjustment doesn’t work on one of my controllers, the other one sends a notification that it has changed but when you go on the app, it is still the old setting. I called support 4 times they go through their checklist, that confirms everything is setup correctly again and then put you on hold for minutes, come back want the same info that you have already given them and tell you that they are sending this off to the product manager and they will get back to you. This is not a new product, this problem has to have happened before. I have it on 2 controllers and 2 different zip codes. You think they would at least give you some information that is useful, no they just leave you hanging. I now have upset customers and have no idea if this will be resolved or not. The reason the clients bought this upgrade, was to save on water use, not use more. I may lose these clients and I am sure they will tell their friends. Thanks Rain Bird! Propose solutions, in a timely fashion, not will get back to you. What does that even mean, one day, one week, one month or one year??? I also believe that when they put you on hold, they are taking other calls, because it happens several times during the call and then and the end it is the same answer.

by 1 Álbum

I don’t enable location sharing with anything that doesn’t actually need it. My sprinkler system doesn’t need to know where I am. Whether I am sitting on my living room couch, out a a restaurant, or out of town on vacation, what does that have to do with me getting into my sprinkler controller to either check on a setting or change a setting? My plants and lawn need water regardless of where I am. The message that appears when location services reads, “Rain Bird requires location services tone enabled in order to determine your WiFi SSID.” Really? Hogwash. I set up this controller a year ago. I programmed it connect to my router (SSID) and it worked just fine. It IS connected to my router. After one of the most recent updates, if I try to view or change a setting via my cellphone, Rain Bird needs to know where I am? In order to “determine” my SSID? On what planet? The controller is already tethered to my SSID. And, if I am out and about, my cell phone isn’t tethered to any SSID as it is using cellular data. So again, my location is needed for what purpose? This is an unacceptable collection of my data. Rain Bird, please reprogram this app to allow users to opt in or opt out of letting you track their whereabouts. But don’t disable the app if people value their privacy.