Contact Wansview Support
Company Name: Shenzhen Smarteye Digital Electronics Co., Ltd.
About: This app is specially built for P2P IP camera series. thanks to unique P2P
connection technology that users are able to watch live video on iPhone from any
purchased IP camera by simply enter camera's ID and password; no complex IP or
router settings.
Wansview Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: cloud@wansview.com
Website: 🌍 Visit Wansview Cloud Website
Privacy Policy: https://adhoc.ajcloud.net/docs/wvc/en/privacy.html
Developer: AJCLOUD INTERNATIONAL INC.
10 Most reported problems 😔💔
We cannot record for longer than a minute and when it says . go to the Cloud, it disappears altogether!!! I don't know how to find it in the Cloud.
hall haber mehrere kammeras von wansview und wollte wissen ob ich die einrichten kann das ich aufs handy eine art alam bekommen kann wenn sich vor der kammera sich was bewegt . denn alam auf oder mit der kammera funzt habe ich hin bekommen lg. :-))
Unable to set up W9 camera with my IPhone 13
Outdoor Security Camera, Wansview 4 1080P Home Wireless WiFi Surveillance CCTV Camera has suddenly got striped lines when am looking for live view
bought 4 w6 kit, 3 work great,1 come up online ,then fails offline a few min. later , i v refresh 6 times , powered down several times, switched power supplies, it s not even the one futher from wifi, maybe a defect any suggestions. thanks, i purchased onlie, had about a couple weeks, just installed yesterday.
I have received 2 Wansview cameras as a gift. Where do I get memory cards for these Wansview K3 1080P cameras? If I operate my Wansview cameras through my internet, is there a fee owing to Wansview?
Tried to purchase a W9 camera you have on your website from Amazon that you have a sale on for 29.99 only thru Amazon. When trying to check out there is no 10% coupon or will it take the code you give on your website (KC557FIT). Your website says the sale is good till 7-31-2021, 11:59PM PDT.
Inconsistent product with horrible support
by RW2704
I have 4 of their cameras and it is just like the other reviewers have said. The cameras or their software will work fine for a while and then just stops working. After hours working on them, following their directions carefully over and over again and nothing works, you just give up.
But then what makes this company’s products really horrible is their lack of customer service. First of all, they will not help at all over the phone, no matter what. No, instead you contact them by email, wait a day or 2 for a response. The response is a form email that gives you the instructions you have tried several times that don’t work. You email them back that you have tried all that several times and the camera still does not work. They email back different instructions and they don’t work either. You beg for help over the phone but they say they can’t help over the phone. That’s it for Wansview customer support and you toss another one of their cameras into the garage.
Yes there are positive reviews, but I believe they are from those who just bought the camera and within a few months they will be throwing them into the garage too.
Any company who will not standby their products by providing telephone support deserves these bad reviews.
Please take the advice from me and other reviewers and do not buy this company’s products.
Two Camera’s “11 months and 3 years old” quit working all of a sudden.
by BC269
We had two cameras both purchased at different times both just quit working. When the first one was purchased it originally had a 5 year warranty, they changed it to 1 year. The second newer camera, they were only
Going to offer us a fractional refund even though it was still under warranty. They tried to get us to write a 5 star review for a new camera that we had to buy first before they would refund a portion of it. That was how they were going to give us the refund. Bad business.
Would have expected better after email from company was good at first
by RVAmusic
This company’s cameras were nice but after you’ve had yours and a new coamera version comes out the one you own becomes a reject camera.
The work at first connecting to Wi-Fi and cellular the controller within the app works ok too but then one day the camera disconnects with Wi-Fi and never again through cellular and the control features within the app aren’t consistent. The 480 and 1080 resolutions just work one day 480 and then 1080 and when the camera decides to not work all together for you to reset you get a lavender lens like screen.
All of these happen on a consistent basis but not to be able to use your phone when initially it worked on cellular if not near Wi-Fi to connect to the camera —- well useless.
I
Would not recommend their cameras if you want reliable camera connection.
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