Securus Status

Error message when I want to enroll on Securus from JPay: "Currently we are experiencing technical difficulties processing your request. Please try again later."

In the Ap and google chrome browser on my phone.. which has a Trying to log into my account. Doesn't recognize my user naim/email or password.Tried to log the Jpay ap and the Google Chrome browser, again on my phone, and I'm told to call and give them error code 101. Tried to call,and got disconnected. My hardware version is Android REV1.0 if that helps. Anyone solve this problem yet?

Says incorrect username and password and then when I try to change my password it says my email doesn’t exist.

Im having the same log in issue as everyone else , i have not changed my email or password i actually was just on my acvount a couple hours ago and now it wont let me log in , says incorrect username and password? Wtf!? Please help!!!!!

Same not letting me login say incorrect password and username… it did this like 2 days ago too

cant log in saying password / email wrong and that my email does not exist

getting loggin issues saying information is incorrect and i never changed anything on my account i’m freaking out and been on hold for more than an hour with customer service !?! did anyone get there account fixed

Using app. Says invalid username and password all night when I try to log on. Called Customer service and it automatically disconnects when you are transferred to a representative. I tried to create new account it says unable to set up and need to call customer service, unable to update password due to system advising my email is not in system. I’ve been using this app for almost a year and I’ve maintained the same username n password. I know my loved one just received his tablet yesterday so maybe the influx in usage of tablets is causing a crash due to the system experiencing an overload. There’s got to be a better resolution when everything we hope to have available to speak to our love ones is money being wasted due to system failures.

The app keeps telling me I have an invalid user name or password

Is the app down and does it happen often? Will not let me log in and is just saying that it is in correct password, email is not in the system.

Won’t let me login. Says incorrect username and password and then when I try to change my password it says my email doesn’t exist. I’m sure the system is just down right now

Im having big issues trying not to freak out It's coming up with invalid email and password... an I been calling for hours I have email an called all 3 # on 3 different phones been disconnected several times on all 3 an now finally on hold but said 5 minute wait then 10 min wait now been 30 minutes an nothing but music in my ear I have video videos an cant get in on web or app .. very disappointing.

My password has not been changed for months, no one else knows it, It's saying invalid as well as email when I try to e message my loved one

When I try logging on it says invalid email/pw. I know I am putting in correct info. Please help

My password has not been changed for months, no one else knows it, It's saying invalid as well as email when I try to e message my loved one

It keeps telling me “invalid username and password” neither of them had been changed.

i am trying to log in but it says my email/password is wrong. then i try to reset my password and it says my email can’t be found? i’ve been using the app for while. i tried deleting and redownloading the app but it didn’t work? what is happening?

Securus keeps telling me I entered a wrong email/password. I know both are correct. I'm relieved to know it's not just me, but COME ON Securus. We are already so limited with the contact we have with our loved ones. :(

I can not login to add funds to my account, it keeps giving me a error message saying my email or password is incorrect, I was just logged in earlier today and everything was fine I’m not sure what’s going on.

It keeps saying my email and password is wrong when I been putting the same password and email for months

Kept saying my password is incorrect and then gave me a new one and it still says incorrect password.

Looks like there's an issue with everyone trying to log on. It's coming up with invalid email or password. Try not to worry guys..Securus is probably down for most people.

It keeps Saying wrong password

Trying to login, receiving a message email AND password are not correct

I am getting the message “error you have entered an incorrect email and/or password. Please try again.” I have used the same email and password since making my account and I know it’s not wrong. HELP PLEASE!

I have had an account for 10 months and now when try to log in I get "Error: you have entered an invalid username and password. Please try again." I get this error on multiple devices. I tried requesting a new password and it says email not found.

trying to login and theres a message that says "error username is not valid" uuum yes it is why is it not allowing me to log in ?

 I have had an account for 7 months and now when try to log in I get "Error: you have entered an invalid username and password. Please try again." I get this error on multiple devices. I tried requesting a new password and it says email not found

Something went wrong is the message me and my mother both get everytime we try to login on the app or the website

Not sure if the apps network is down but I can’t seem to log in, it says my network connection is bad but my wifi and cellular data is working perfectly. I checked and my IOS is up to date and I can log into the website on google just not the app itself but none of my contacts and messages are on the google website.