Securus Mobile Software
Company Name: Securus Technologies, Inc
About: Securus Technologies, Inc. is one of the largest providers of detainee communications, parolee
tracking, and government information
Headquarters: , , .
Securus Overview
What is Securus? The Securus Mobile app is a tool for managing incarcerated connection services. It requires iOS 14.0 or higher and provides features such as creating a Securus Online account, changing passwords and PINs, setting up security questions, and managing prepaid calling accounts and messaging services.
Features
- Create a Securus Online account (required for app and website access)
- Change password and 4 digit PIN
- Setup security questions for easy password reset
- Enroll in Video Connect and schedule a video session with an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Connect
- Enroll in Video Connect subscriptions (where available)
- Access and view your upcoming scheduled video sessions
- Sync details of upcoming video sessions with your calendar
- Receive notifications for upcoming video sessions
- Manage photos for identification, view transaction history and manage credit/debit cards
- Test Wi-Fi/cellular connection to determine quality of Video Connect
- Prepaid Calling Account Management for You
- AdvanceConnect – fund this account to receive calls to the phone numbers you choose from your contact
- Select a call subscription package (where available)
- See available funds
- Add or change phone numbers that can receive calls
- View call details and transaction summary
- View the last call attempt to a number
- Block or unblock calls
- Enroll in AutoPay or TextPay
- Update or change credit/debit card information
- Securus Debit – deposit funds to this account for your contact to use for calling any number they choose, purchasing music, games and movies for their tablet, scheduling and paying for a Video Connect session, and purchasing stamps to send eMessages and eCards
- Messaging Services
- eMessaging™ – sign up, purchase ‘stamps’, send and receive messages, send and receive eCards, attach photos to messages, Snap n’ Send™, transfer stamps to your contact or prepay for them to reply, and send a 30 second VideoGram
- Text Connect – send and receive short text messages (limited availability)
Official Screenshots
Securus Pricing Plans
| Duration | Amount (USD) |
|---|---|
| Billed Once | $35.71 |
**Pricing data is based on average subscription prices reported by Justuseapp.com users..
Product Details and Description of
The this app Mobile app now requires iOS 14.0 or higher. Please update to the latest version. The app provides the following features to easily setup and manage our incarcerated connection services: • Create a this app Online account (required for app and website access) • Change password and 4 digit PIN • Setup security questions for easy password reset Video Connect® • Enroll in Video Connect, schedule a video session with an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all this app sites that offer Video Connect. • Enroll in Video Connect subscriptions (where available) • Access and view your upcoming scheduled video sessions • Sync details of upcoming video sessions with your calendar • Receive notifications for upcoming video sessions • Manage photos for identification, view transaction history and manage credit/debit cards • Test Wi-Fi/cellular connection to determine quality of Video Connect *For best results and to reduce echo, use a headset or ear buds with microphone for Video Connect Prepaid Calling Account Management for You AdvanceConnect – fund this account to receive calls to the phone numbers you choose from your contact. You can: • Enroll and add funds to AdvanceConnect account to always be ready for a call • Select a call subscription package (where available) • See available funds • Add or change phone numbers that can receive calls • View call details and transaction summary • View the last call attempt to a number • Block or unblock calls • Enroll in AutoPay or TextPay • Update or change credit/debit card information this app Debit – deposit funds to this account for your contact to use for: • Calling any number they choose • Purchase music, games and movies for their tablet • Schedule and pay for a Video Connect session • Purchase stamps to send eMessages and eCards Feature availability varies by facility Messaging Services eMessaging™ • Sign up, purchase ‘stamps’ • Send and receive messages • Send and receive eCards - digital greeting cards to encourage and uplift • Attach photos to messages • Snap n’ Send™ - Snap a selfie or choose from your gallery to send a photo to your contact • Multiple attachments – attach up to 5 eCards and photos to your message • Transfer stamps to your contact or prepay for them to reply • Send a 30 second VideoGram Feature availability varies by facility Text Connect – send and receive short text messages. Limited availability
Top Reviews
By Tabs nicole
Skeptic here proved wrong
I never write reviews ever, but seeing so many poor reviews I hope I help someone reading. I have an iPhone 8 and this app has been wonderful to me. I’ve been able to schedule video visits and as long as you have headphones, and a good connection you should be fine. It crashed once during the visit but I had multiple things on my WiFi connection and once I disconnected everything else it worked fine. The sound quality COULD be better. My only complaint is the deputy got him there 20 minutes late, so I paid for a 30 minute visit and only got 10 minutes. Was on hold for 30 minutes and it’s a super long process to get a refund but at the end of the day it still was a lot cheaper than a phone call. I’ve scheduled 3 more visits and will update through out the week! Three day update: Every visit has been amazing! We really enjoy this! I scheduled one everyday for the next week and we’re both excited. Like I said before as long as you have a great connection, and if using a phone an updated version of iOS, you should be good! I really hope I help someone reading. My only complaint is the time should start once the inmate and visitor actually connect! The process of getting a refund/credit is way too complicated.
By YMYW fan
Excellent software! Perfectly transparent pricing too
I often feel like families are punished when trying to stay in touch with loved ones. Other services are really expensive and cumbersome. this app is absolutely delightful. The thoughtful UX meant I knew exactly what to do to open and fund an account and add approved numbers. And even how to close the account and get a refund on remaining balance. Best in class software in a woefully underserved (at least badly served) area.
By CIRuizCalifornia
It will do, I guess
Well for the circumstance that we’re in, I gotta say this app is very convenient. I can schedule video visitations, add funds to his phone account and fund my prepaid account. We can not schedule remote visitations as of yet so I can not comment on that. I do gotta say that once during an on site visit the computer got stuck for 10 minutes so I was only able to have a 20 minute visit. I just wish they would finish adding all the features in California.
