Taxfyle: Taxes Done For You Reviews

Taxfyle seemed like a convenient way to do taxes for someone with a busy schedule who doesn’t have a lot of time to visit a live CPA. I was quickly charged $15 and matched up with a “CPA” and prompted to upload my tax documents. Without even asking any questions (like CPAs are trained to do), this person pencil whipped my tax documents. He failed to put me as head of household and didn’t even ask if I had any dependants. I had to prompt him to do this by asking questions. Suddenly, his response times became really long. Being frustrated, I got my own CPA that wasn’t 4500 miles away and did my taxes quickly and correctly. I messaged this app support about this, and as an apology, they offered me 50% off to make up for the bad experience. So a total of $75 for essentially pencil whipping my tax form based off my W2, which I could have done at home. I was unhappy with this, so they then decided to charge me $110 to close my file with them. Had they had a qualified CPA that was willing to put in more than 2 minutes of work to get the correct refund, I would have been fine paying. Basically, the guy copied my W2 into a form, included some incorrect information, and then became unresponsive, and charged me $110 for it, and now I have to send screenshots to my bank so they can reverse the charge.

I used this app to file my 2018 taxes. The tax professional I was originally assigned simply stopped responding to my messages after introducing themselves, and I had to contact customer service to see what was going on. They apologized (but didn’t explain) and reassigned me to someone who took about three to four days to answer simple questions.

And to be clear, the messages these people weren’t responding to were things like “Hi, nice to meet you! Should I include X form?” and “can please you explain what this term means?” Nothing demanding or rude.

The second person did file my taxes, but made several mistakes and at one point said “I think this is probably fine. We’ll see.”

For the convenience, I decided to use Taxfyle again this year. Once again whoever is preparing my taxes doesn’t answer questions in a timely way.

For $200+, I expect some bare minimum level of service. I also don’t appreciate entrusting my most sensitive person data to a company that doesn’t explain why my first tax preparer took a look at my documents and then seemingly dropped off the face of the earth.

Taxfyle also seems prone to lagging and occasionally refuses to allow text to be inputted in the chat field.

I filed my return this year using this app and will honestly be using it for every year here on out! The process was super simple, they just had me answer a couple of questions and once i checked out I already had a message from the Pro that was matched with me. We chatted a little about my return, he completed it, I signed off and I was done!!

I want to start by saying that I have tried my best not to write a negative review, but after receiving ton of tax fraud messages, decided I need to make people aware of privacy risks if you go with this service.

First of all, the quality of the service was very mediocre at best. I decided to go with this app so that I don’t have to spend time calculating my taxes. I ended up pointing out a ton of mistakes which their “certified” CPA had made in my tax return.

But after they filed my taxes, I started receiving a lot of fraudulent emails with very specific details from my tax return. Today I got yet another fraudulent physical letter (I confirmed this with IRS) with very exact amounts of taxes owed, withheld and payable. I don’t see how that data could’ve been obtained if not from this app. They filed my taxes electronically and I never sent actual tax return via mail.

I would like to warn everyone about potential data privacy risks if you file your taxes with this service. I can not be 100% certain that they are the source of a leak, but the fact that I received so many fraudulent attempts to get more taxes out of me after I used their service is a good indication that their security has wholes.

1.) I asked for a quote and timing - it supposed to take a few weeks and it took months so I have to hire an accountant
2.) I deleted Taxfyle given I did n out get a response and I got external services
3.) Got ~1k in Taxes back. After, I got an invoice from this app for 200 saying my taxes are ready ; super late and the form asked me to pay 3k in taxes (vs. 1k return from a decent CPA)

Conclusion: it’s a waste of time , slow, and unprofessional. You will end up paying more in taxes and waiting forever. Also customer services declined my request of a refund. I would never use this again. Stay away and use something else

Great UX and UI. Easy to navigate. Professional Service and quick! I’ve been using this app for 3 years now. You get a lot more than what you pay for. Just upload your documents and your tax professional always makes sure you’re in the loop. Awesome app/company/service/people.

What a hot mess this experience was. The pro assigned came in guns with instructions to upload my docs. There was no discussion or review. He just went and created forms without any consultation or discussion. He missed one of my W2s and because I reduced my work hours and had some capital gains loss I assumed that the adjusted gross income was correct. So, having to file an amended return for the first time in my life. Having to pay the IRS back for his error and have lost countless hours on this. I could have done what he did…. That’s why I paid $700 for a pro.

My pro was super helpful in answering all my questions. Really enjoyed the experience. Purchased a home and had a child last year and was honestly really overwhelmed with how that effects taxes

This is one of the most terrible UI/UX I have seen. Have you guys tried to sign any document using it? I spent half a day trying to create signature, apply it and find all the places where I should do that. I finally had to print it sign it and scan it back (hello early 2000s).
While the guys who did my tax return was good, I will never use your app again just because of the amount frustration I have now.

Very easy to navigate and user friendly app. Matched with a CPA who answered all my questions right away.I couldn’t believe how quickly she filed my taxes. Very happy!!!! Thanks Sarah!!!

The best! I was nervous to jointly file my taxes with my husband for the first time this year. My Tax Pro was extremely knowledgeable and put my worries to ease. She was quick to respond and provided clarification making the process very easy. I highly recommend using this app!

This years taxes were a bit more complicated for me since I dabbled in crypto. My pro was super helpful showing me everything I needed along the way. Had a great experience!

Very easy and convenient to upload docs and the CPA was friendly and efficient. Was going to owe $661 using TurboTax; instead getting a huge refund. Going Taxfyle/service moving forward. AMAZING!!

This is nothing more than a web app in a wrapper. If you close Taxfyle in multitasking, you’re forced to relogin through the web interface; the Touch ID login becomes useless and it asks if you want to enable it every time you login.

I have notifications enabled yet have to see any. Instead, I’ve been receiving email notifications.

The service is good enough to use once a year for personal taxes but Taxfyle is terrible.

3 year in a row using Taxfyle, and I have not been disappointed. My CPA this year was great and filed my taxes in around an hr. Would recommend!

Taxfyle makes doing your taxes SO easy! I was amazed at how quick and simple the process was. Everyone should download Taxfyle!!

I used this app and overall the service is decent. The problem I had was that they had an issue with the tax guy I was assigned with, and they never bothered to follow up!

Basically I paid them, they did NOT do their job, ROBBED me of my money, never gave me a refund and never found me a new accountant. Horrible service, horrible software.

DO NOT USE

Easy to use and connected me with a pro to complete my taxes correctly. Will be my go-to in the future!

Great service. Used for past 3 years

Chat was very, very slow, didn’t look like things were going thru. Also chat on my laptop doesn’t match chat on my app, not very reassuring that the professional on the other end is receiving my communication...

I’m using their service for the 3rd year in a row. The service is great in my opinion. No issue that I’ve experienced. I’m rating Taxfyle with only 3 stars is because I’m unimpressed with their design of chat line with the CPA. Looks too small. I’d remove the birder around it so all messages will be full width. Make it look more like iMessages would be great. No push notification when I get response? Only get via email. How silly. Add push notifications. Plus the ability to reply at locked screen. Require Touch or Face ID if necessary. Everything else seems good. It’s just the chat line that’s disappointing.

Can't say much more I owed a bunch of money and now I don't. It's a lot better than driving to a tax shop.

I will fill my taxes with this app from this day forward.

Best wrapper app i have ever seen!

They are a bunch of inexperienced people. I filed my 2018 tax by them and ended up paying hundreds in fine because they can even file it right. Worst tax filing experience I ever had.