AppFolio Property Manager Reviews

I’m not one to write negative reviews but the customer service at app folio is absolutely terrible. I’ve been trying to talk to someone or get in touch with our assigned account rep for hours with no success. Nobody answers their phones and the support line personnel have no idea what’s going on. You guys really need to improve in this area.

In the past 3 weeks my app has become very buggy & then stopped loading completely. I’ve had it for 3 years with no problems. I’ve tried removing & reloading, rarely it’ll allow me access for just that time. I can still access AppFolioPropertyManager on my iphone7 office phone but not my iPhone 12 personal (any phone/Apple updates are done on both). Please help resolve this as I utilize my personal phone app much more.

Apparently my $40 million dollar real estate portfolio was considered “too small” for them to accept me as a client. Not sure if this was a mistake. I had a video conference with 2 representatives to tour the website, I was very interested in moving my property management company into appfolio. Very disappointed that they did not accept me.

The sales team over promised on functionality of their platform. It’s difficult and convoluted to use. It doesn’t sync with banks that require token number for login. It can export CSV files, but not import them. It does not have the capacity for fillable PDF’s for leases. I regret the purchase, and plan to migrate to something else within the first 6 months.

I got AppFolioPropertyManager a year ago.
It would not take my password. I wrote to the makers. They said they’d get back to me. Never heard from them again. I deleted AppFolioPropertyManager and downloaded it again. Now it says the database does not exist. I’m looking at the name of the database on my computer right now and it’s the same as in my app. Just as my password was the same. Crappy app. Awful customer service.

The application is buggy and hard to use. The inspection feature is particularly frustrating - it usually takes several attempts to upload photos to each section, often timing out and freezing up and even logging me out entirely when I try to exit a stalled inspection and go back to uploading photos on a fresh attempt. Uploading photos to a work order is a little better, but barely.

If AppFolioPropertyManager can’t be used by property owners (e.g. other people who have AppFolio logins), you need to make that clear on the sign-in screen as well as on the download page.

But instead of just making those text updates and calling it a day, I’d suggest your roadmap include expansion of account types able to use AppFolioPropertyManager . Being customer-first means understanding and building experiences for an entire ecosystem, not just one part of it.

Addressing the aforementioned gaps will result in an updated review/rating from me.

Basic disregard for maintenance and turnover indicates this program was written specifically for small portfolios with little or no maintenance or turnover.

Fair work order system (3 out of 5 stars) but it doesn’t allow for any meaningful customization.

The turn board requires individual work orders for every task, so if you want to paint, clean, maintenance, change locks, and inspect a unit, you need five work orders. Of course most turns require some sort of floor work (carpet cleaning, buffing/waxing, etc.). So for an average turn, I need to enter 5-6 work orders, which then need to be marked complete and closed. I will probably turn 300 apts this year, so I’d need to enter 1,500 - 1,800 individual work orders just to utilize their turn board. Hard pass.

Like I said, this program is for small portfolios with little or no maintenance or turnover.

It is beyond frustrating that he app refuses to notify me when a work order is assigned to me. It comes via email and I have to log into appfolio from there either on the browser or through AppFolioPropertyManager . As a maintenance tech, I find it ridiculous that I have AppFolioPropertyManager , but it can’t notify me.
iPhone7 using current iOS version at time of review

Your new update has caused certain failures when you try to click on her name link or a Property link it does not allow it to go anywhere.

Would have given 5 star but AppFolioPropertyManager needs push notifications so I can be notified when I have someone apply, text, or puts in a work order.

Why no options when viewing PDF version of a report, work order or tenant ledger? If I use the Print button, it pulls up the PDF but there is absolutely no options to do anything. I have to go onto the browser and login and rerun the report to get options of sharing/saving/printing. Another option is use the Email function and then email to myself so I can print or save. This seems very counterproductive. Why have a print button if you can’t really print?? Overall the rest of AppFolioPropertyManager is very usable and I utilize often for quick reference. However, I would like to see an update fixing this glitch that has been ignored for years. Thanks

App is a one-stop-shop for PMs and owners (from a PM and owner) with great functionality - improvements are with customer service, which appears understaffed given the slow response times to questions (4 stars instead of 5)

We just started using AppFolio and I am in love with just about every aspect of AppFolioPropertyManager and the service itself. One MAJOR issue is not receiving any kind of push notifications. When a tenant submits a maintenance request or sends a message we should be able to be notified.

Over the years I’ve seen growth in AppFolioPropertyManager , text message notifications really help when you are trying to coordinate between tenants and owners.
Only issue I have is AppFolioPropertyManager keeps logging me out once I’ve signed in for 30 days. If there’s something I’m doing wrong please let me know thanks.

AppFolioPropertyManager isn’t perfect but it usually does what I need it to. I wasn’t receiving the notifications on my iPad. I figured out that deleting AppFolioPropertyManager and reinstalling it worked. Maybe that’s what we all need to do when AppFolioPropertyManager has a big update like that.

We use AppFolioPropertyManager for our company and it as powerful as the online site. The beauty is that you don’t have to relearn the system because it’s an app. The transition from desktop to mobile device is as seamless as it gets!

It is so convenient to have the entire property management system wherever you go. No need to wait to get a quick report when you get back to the office. Everything is on AppFolioPropertyManager . Thank you AppFolio for making this happen

Started with Yardi, went to TOPS, and now I’ve been with Appfolio. With all new things the first few months there’s a learning curve, but now after a year I can say great app, great program for Association Management and on top of it all my Board Members love it!! That’s for all you guys do in tech support and beyond!!

Respectfully,
Gary K., Supervising Community Manager
Kenyon & Associates, Inc.

I’m an on-site property manager, and AppFolioPropertyManager allows me to be just as functional out in the field as I am if I’m sitting at my desk in front of my computer. I can communicate with tenants, vendors, respond to maintenance requests, schedule vendors. Combine AppFolioPropertyManager with google talk, and you have your entire office functions contained in your iPhone. It’s really good for mobility.

App ask for database? Not sure what that means.

Crashes 7-10x daily.

Terrible customer service.

Terrible software.

Use other softwares such as buildium which is way better!

Please fix photo upload in inspections. App crashes every time. And when I try to upload bulk photos via the internet on my phone or pc, the photos are randomized in order. PLEASE FIX ASAP! I cannot get inspections to our owners of AppFolioPropertyManager does not cooperate.

AppFolioPropertyManager doesn’t allow user to add files on a cellphone only in computer no good at all slow updating as well please slow for user to be able to upload a foto only computer does that we in the field are left in the cold!

There are issues with the touch inputs. They do not recognize a touch and the entire screen acts as though it was pressed.

App was fixed. Uploading inspections is now easier.

I gave up using the old application because it was too basic and was having to use the mobile website which signed you out every 2 seconds.

I have only been using the application for a week and it has dramatically improved the ease I access the information I need in the field and on the go.

Makes leasing, marketing and tracking rental activity easy. Highly recommend for ease of use and amount of info a quick tap away.