Contact AppFolio Pro Support
Company Name: AppFolio, Inc.
About: AppFolio creates cloud-based software built for specific verticals.
Headquarters: Santa Barbara, California, United States.
AppFolio Pro Customer Service 👿🤬😡😠💢😤
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Read 6 Customer Service Reviews 😭😔💔
I am not able to log in as a property manager, only the Owner portal. I NEED to get back into the manager account. PLEASE ADVISE ASAP!
I've been trying to contact you to cancel our subscription or association with you. Its been impossible. I just received an invoice for this month and have no desire to continue our service. Please advise. Carol Shulman - owner of Rent-A Room Properties LLC
I have tried over the past several days to have my communication restored so I can correspond with tenants. I keep getting virtual agents to help me. I need a direct conversation with someone. This needs to be resolved immediately as I and only one other coworker can communicate with tenants.
Uploading nightmare.
by Nickname? Ugh Fine.
The application is buggy and hard to use. The inspection feature is particularly frustrating - it usually takes several attempts to upload photos to each section, often timing out and freezing up and even logging me out entirely when I try to exit a stalled inspection and go back to uploading photos on a fresh attempt. Uploading photos to a work order is a little better, but barely.
For..?
by Coastalguy
If this app can’t be used by property owners (e.g. other people who have AppFolio logins), you need to make that clear on the sign-in screen as well as on the download page.
But instead of just making those text updates and calling it a day, I’d suggest your roadmap include expansion of account types able to use the app. Being customer-first means understanding and building experiences for an entire ecosystem, not just one part of it.
Addressing the aforementioned gaps will result in an updated review/rating from me.
App not accessible
by Angjo23
In the past 3 weeks my app has become very buggy & then stopped loading completely. I’ve had it for 3 years with no problems. I’ve tried removing & reloading, rarely it’ll allow me access for just that time. I can still access the app on my iphone7 office phone but not my iPhone 12 personal (any phone/Apple updates are done on both). Please help resolve this as I utilize my personal phone app much more.
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- If you are a AppFolio Property Manager customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using AppFolio Property Manager.
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