Virtuo: hassle-free car rental Reviews

I have used this app before and this was my second time but from a new location. Great car.
Only glitch was in leaving and arriving from parking zone. The machine did not rad t he license plate so I had to ask for help each way, to leave and then in returning the car.

Booked SUV for a ski trip in Spain. Everything was perfect, the car, the experience. Contacted support for a few times, answers were friendly and timely. Everything was by mobile app only. Like it!

The Bluetooth transponder on the car windshield failed and locked us out of the car. We spent a few hours waiting out in the cold on a country road at night. We called customer service which sent a mechanic to open the car. All turned out well but I’d say this app blamed the whole thing on Mercedes was a little self assured. Once the car was opened it was Obvious the car functioned properly and the issue were virtuous keyless transponder.

this app had all the elements of the perfect solution to clunky and inconvenient rentals. Smooth delivery, great car etc.

However, our rental car was booted / clamped for non-payment of back fines and violations that the company had for some time, and chose to ignore. After spending about 25% of my time in London dealing with this issue, to get the boot removed, I simply returned the car and cancelled early.

Poor back end service and responsiveness, and they seem content with that.

this app is an absolute joy to use- service is top notch on every level of customer service. Very efficient. Only drawback is lack of variety in the vehicles available

Virtuo is getting worse and worse. No way to find your car’s location or end the rental. And this is after using this service half a dozen times. Last time the tires didn’t have enough air and this time the car park was locked and the intercom service didn’t work. The customer service is very good and fast but it doesn’t make up for the poor app UX.

Great rental experience. Completely contactless, yet super easy. Never want to rent a car the traditional way again. Plus customer service is incredibly responsive

If even the slightest thing goes wrong you are going to be absolutely stranded. We tried to use them to rent a vehicle for a week long road trip in Scotland, but we could not get the vehicle accessed. Terrible last minute thing to go through.

The developer has the balls to ask me to reach out to them, but I tried to reach out to them multiple times.

Using this app was a seamless process for renting my car abroad. The cost was half the locally-nominal amount and even allowed half day charges.

No sure why my first review isn’t showing...Had trouble finding then returning car...phone ran out of batteries so had to go in to a shop and charge before could use again...car was a bit dirty as well although nice enough car but think I’ll stick to normal car rental companies in the future!

Took 9 hours of back and forth before I gave up. My bank could not understand what the problem was. The customer service on the phone was awful and while the service via chat was friendly, they were completely unable to help with all the problems with Virtuo .

Great customer service. Great user experience. As someone who works in consumer-facing apps, I know exactly how hard it is to pull off such a great app. this app does it. Color me impressed.

Use it when in France, love the product, no more lines and tons of contracts to sign every time !!

this is a perfect place to rent a car if you’re looking for hassle free rentals. And their cars are exceptionally clean

Seamless app. Great customer service. Great price.

Virtuo collects your personal data before letting you in. DO NOT DOWNLOAD you will submit your passport and license and then discover it is not what you are looking for.

I just want to see if the prices are even decent and if they cover the areas I frequent but you have to upload this and that and the ui doesn’t even auto grab the sms code. Wasn’t even sure if I could use Virtuo with my foreign license and passport from a 3rd country. Will stick with hertz and sixt who have solid premium cars just better to deal with an actual human especially when I’m spending $200/day sometimes 😂 also I like getting my Iberia or Bonvoy points and nothing in the sign up process gave me the confidence that I would get any white glove service esp after reading that 2 star review. Don’t think these people know how to provide top shelf Vip service quality

This service just killed my account after I rent a car from them for 10 days and want to extend for 2 more days. For some reasons, my credit card needs international verification step to send back and forth SMS verification code to my phone, this is where the issue came from: after the redirect and successful verification, Virtuo sent me a confirmation. But later an email sent to me and said booking on hold because of anomaly. I contacted their customer service immediately, a lady told me my account is disabled and will no longer be able to use in the future because of I didn't follow their terms of condition. And in her original words: "You will no longer be able to rent with us, I'm afraid this decision from our security department is final and not negotiable." So then anomaly can cause nonnegotiable conditions, huh? Later check with their supervisor and got a response that someone else is driving so my order is cancelled, not because I violate the terms of service. So this does not even make sense. YOU DON'T DISABLE AN ACCOUNT BECAUSE YOU DETECT THERE IS AN ADDITIONAL DRIVER! In purchasing step there is a place that asked me "is there an addional driver" and I clicked YES! This service is so awkwardly designed and I don't recommend it.

I was just about to rent a car today and I saw Virtuo. Great design and concept I thought and downloaded it immediately. I'm confused why is Virtuo featured in the US App Store if it only works in Belgium, France, UK and few other European countries? Am I missing something?