Experience car rental on your terms. With Virtuo your phone is your key! Wave
goodbye to car rental counter queues, paperwork and hidden fees - just unlock
and drive. Choose from a selection of premium cars that are cleaned after every
rental and available 24/7. 1. BOOK Book the car y...
Great customer service. Great user experience. As someone who works in consumer-facing apps, I know exactly how hard it is to pull off such a great app. Virtuo does it. Color me impressed.
Virtuo Bluetooth Transponder Failed
The Bluetooth transponder on the car windshield failed and locked us out of the car. We spent a few hours waiting out in the cold on a country road at night. We called customer service which sent a mechanic to open the car. All turned out well but I’d say Virtuo blamed the whole thing on Mercedes was a little self assured. Once the car was opened it was Obvious the car functioned properly and the issue were virtuous keyless transponder.
Great design, but works only in some European countries
I was just about to rent a car today and I saw this app. Great design and concept I thought and downloaded it immediately. I'm confused why is this app featured in the US App Store if it only works in Belgium, France, UK and few other European countries? Am I missing something?
Underwhelming experience ,bumpy set up
No sure why my first review isn’t showing...Had trouble finding then returning car...phone ran out of batteries so had to go in to a shop and charge before could use again...car was a bit dirty as well although nice enough car but think I’ll stick to normal car rental companies in the future!
Get ready for a headache
Took 9 hours of back and forth before I gave up. My bank could not understand what the problem was. The customer service on the phone was awful and while the service via chat was friendly, they were completely unable to help with all the problems with the app.
Great app, even greater service
Use it when in France, love the product, no more lines and tons of contracts to sign every time !!
Best option in France
Seamless app. Great customer service. Great price.
Sign up process way too long
I just want to see if the prices are even decent and if they cover the areas I frequent but you have to upload this and that and the ui doesn’t even auto grab the sms code. Wasn’t even sure if I could use this app with my foreign license and passport from a 3rd country. Will stick with hertz and sixt who have solid premium cars just better to deal with an actual human especially when I’m spending $200/day sometimes 😂 also I like getting my Iberia or Bonvoy points and nothing in the sign up process gave me the confidence that I would get any white glove service esp after reading that 2 star review. Don’t think these people know how to provide top shelf Vip service quality
Virtuo Disabled My Account After A Seccessful Booking
This service just killed my account after I rent a car from them for 10 days and want to extend for 2 more days. For some reasons, my credit card needs international verification step to send back and forth SMS verification code to my phone, this is where the issue came from: after the redirect and successful verification, the app sent me a confirmation. But later an email sent to me and said booking on hold because of anomaly. I contacted their customer service immediately, a lady told me my account is disabled and will no longer be able to use in the future because of I didn't follow their terms of condition. And in her original words: "You will no longer be able to rent with us, I'm afraid this decision from our security department is final and not negotiable." So then anomaly can cause nonnegotiable conditions, huh? Later check with their supervisor and got a response that someone else is driving so my order is cancelled, not because I violate the terms of service. So this does not even make sense. YOU DON'T DISABLE AN ACCOUNT BECAUSE YOU DETECT THERE IS AN ADDITIONAL DRIVER! In purchasing step there is a place that asked me "is there an addional driver" and I clicked YES! This service is so awkwardly designed and I don't recommend it.
A better way to Contact apps
You can now contact Virtuo: Hassle-free Car Rental customer service directly
via Email using our new site - AppContacter.com
Yes. Virtuo: Hassle-free Car Rental is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 216 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Virtuo: Hassle-free Car Rental Is 31.3/100.
Yes. Virtuo: Hassle-free Car Rental is legit, but not 100% legit to us. This conclusion was arrived at by running over 216 Virtuo: Hassle-free Car Rental User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Virtuo: Hassle-free Car Rental Is 31.3/100.
Virtuo: Hassle-free Car Rental works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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