Contact 1 800Accountant Old Support

Not only is the app glitchy, but the service provided by 1800Accountant is not worth the $$. I started a business last year, and like many of you got a call by them to solicit their services. I felt pressured into using them as their “salesman” told me I needed to have an accountant firm help me file with the IRS to select how I would be taxed. I properly formed my LLC with the state and IRS, but they told me that the IRS doesn’t see it that way and there were potentially many fines I would face if I did not have an accountant file a form with the IRS. Needless to say once they had me on the hook for the $2000 initial payment, my “dedicated accountant” knew nothing about this mystery form that had to be filed. Nor did they tell me there was a $30/Month charge I would start getting charged for ON TOP of the $2000. All and all I stayed with them until today when my taxes were filed as I had already wasted enough money on them. And even my taxes they put together were incorrect. Missed over $2000 in deductions and had I not had and independent account review their filings my tax burden would have been an additional $4000 out of pocket!! Very disappointed and would STRONGLY recommend to stay away. Support your community and local accountants who will have your best interest and companies best interest at heart. Can’t stress enough how disappointed I am with this company.

**Update** the developer responded and said “I’m glad we were able to resolve this issue with you!” - but don’t listen to that, it is not even close to being resolved, nor has anyone reached out to me about these app issues and nothing has been fixed! I think they may be trying to control the public narrative on this, but this app is really terrible, so is the website. This app is incredibly slow, sometimes taking more than 1-2 minutes JUST to log in to the app. This also happens on the desktop browser. I can’t add many of my credit cards and bank accounts, which is CRUCIAL to a bookkeeping and accounting service, how else are me and my accounts supposed to keep track of finances and purchases? They keep saying, “try again in a few days, try a new browser” though I’ve tried them all for a while now. I’ve had nothing but performance issues and glitches with this platform. If not fixed this week, I will be wholeheartedly seeking a refund after paying nearly $4600 in total services from them!

As a new business owner I thought I was doing the right thing spending thousands for tax “advice” and help. Not only is there no real advice given, it’s incorrect advice to line their pockets. Not only was I wrongly and told to file as an S-Corp, causing me headache and unnecessary extra paperwork- I’m having to do all the work myself in the portal they provided which isn’t even worth $50. I’ve been bounced around from person to person and one of the tax “advisors” said out loud, while talking to herself, “I really need to learn this”. You think?! I also just learned that although it was told my payment was for filing of all the taxes and forms, it really only covers income tax. I’m left to figure out state tax, sales tax, and county rendition filings on my own. Huge disappointment. I definitely will not be using this service again.