myEmpower app not working? crashes or has problems?

myEmpower Status

Last Updated on 2016-01-13 by Empower Software Solutions, Inc

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Common myEmpower Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot myEmpower app on iOS and Android devices. Solve all myEmpower app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

myEmpower iPhone Issues and Solutions

myEmpower iOS app crashes, not working, errors
myEmpower iOS app network issues
myEmpower on iOS has black/white screen

myEmpower Android App Issues and Solutions

myEmpower has errors/crashing/not working
myEmpower server network connectivity issues
myEmpower has black screen

myEmpower iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever myEmpower app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix myEmpower app crashes or not working on Iphone (iOS):

Close and restart the myEmpower app on iPhone
Update myEmpower app to the Latest Version for iOS
Uninstall and reinstall myEmpower iPhone app
Update your iPhone to the latest iOS version

Fix myEmpower on iPhone unable to connect to server/internet connection issues::

To resolve myEmpower network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix myEmpower black/white screen (blank screen) on iPhone:

Follow the myEmpower iOS app troubleshooting guide Here →

myEmpower Android App Issues and Solutions

Fix myEmpower not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent myEmpower app issues:

Force Stop the myEmpower App
1. On android, goto "Settings" » click myEmpower app. » click "Force Stop".

Update myEmpower to the latest version on PlayStore

Clear myEmpower App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "myEmpower app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch myEmpower.

Fix myEmpower unable to contact server/ myEmpower internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click myEmpower » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got myEmpower » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch myEmpower on android.

Solve myEmpower black/white screens issue on Android:

Follow the myEmpower android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Empower Software Solutions, Inc, developers of myEmpower.

Verified email ✔✔

E-Mail: ParticipantServices@empower.com

Website: 🌍 Visit Empower Website

Privacy Policy: https://www.empower-retirement.com/privacy.shtml

Developer: Empower Retirement, LLC

About this app

this app provides seamless interaction with EmpowerTime and EmpowerWFM for the purpose of viewing and managing your time punches, time off requests, and weekly schedule. myEmpower is written and verified by Empower Software Solutions.