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I have had to use this Virtual service twice now. As per the advice of my cardiologist’s nurse I set up the app a few days before the appt. on the day of the appt when logging in I had to change my password. Just one day after downloading and sitting up the app I had to change my password ???? Not Good. Now 2 weeks later and I had an appt with my Primary Dr and before I could get connected I had to download new changes made to the app, and after the download the stupid system made me change my password again. Enough Is Enough with changing the password!!!!!!!!! If I have to use the Virtual Visit app again and it makes me change my password I will not do it and I Will Don’t Use This App Ever Again!!!!!!!!!!!!!!!!!

Appreciated the ease of use and intro video. Excellent service from provider - Thank you, IU Health for creating an app that allows us to do screening without having to go in to an office! Only downside is not knowing 1) if you can leave the “waiting room” to use your phone for other purposes while waiting (maybe a note to users about that would be helpful), and 2) knowing when the camera and mic would be accessed - assumed when the appt began, but a note on how that would work would’ve been helpful.

Everything worked really well except for there was no option to use the back of the phone camera. It made it really difficult to show the doctor the stitches when I had no idea where the camera was aimed. I just had to guess and use the doctor’s feedback. Other than that, it was a great app.