Nana نعناع Reviews

Horrible! Worst customer service ever. Never wrote a review, but Nanaنعناع is so terrible I had to! They canceled my order on the same day it was supposed to be delivered when I’ve been waiting 4 days to receive it.
When I ask them about the sudden inexplicable cancellation (mind you, it’s absolutely hard to get in contact with them, and all they mostly give is ambiguous, general statements as if you’re talking to a bot) they said it’s due to the high volume of orders. Well, are you delivering my things at a later time? The answer was simply no. How rude. How utterly and absolutely awful Nanaنعناع is. Never ever again will I be using it.

أسوأ برنامج تعاملت معه من ناحية خدمة العملاء، كنسلوا طلبي بعد انتهاء وقت الاستلام المحدد مع ان صار لي ٤ ايام انتظره، وباليالله تواصلت معهم وبعد الرد قالوا كنسلنا عشان عندنا ضغط، طيب ليه تقبلوا فوق طاقتكم؟ ماكان في رد، اوكي هل توصلون طلبي في وقت آخر؟ كان الجواب بكل برود لا! صراحة خيبة أمل مستحيل استخدمه مره ثانية.

Very bad I was a regular customer giving them excuses each time until it became a pattern that I constantly receive rotten vegetables and fruits, melted frozen products, expired products and when you address to customer service they don’t care about addressing quality control. This is my 10th and last from them. Deleting Nanaنعناع and never again going through their horrible service both in quality and in attitude.

One of the worst apps .. delaying .. ignoring customers ..
I have ordered many items since 20th of April and they scheduled my delivery on 23th .. they didn’t bother to send a msg that the order will be late cause of the updates for permissions .. and even when I contacted them they didn’t reply soon
and until now No action from them or sorry

My raw chicken arrived completely warm. I had to throw it away. My frozen items were defrosted. While we are all trying to stay safe from the Corona virus, does not mean we are making allowances for other illnesses such as Salmonella. Very disappointment in the lack of care and precautions from this service. I’ll have to search for another and notify my family and friends.

It wasted my time my energy everything
They don’t follow the time line they put, if I’m gonna order grocery’s online that’s mean I’m a very busy person instead of making my life easier you make it worst I end up canceling some errands just to wait for my order !!!!!!!!!!!!!!!
You guys are F up 👎🏽

I have order a couple of items and they let me wait for five days by the end they cancelled my order even though it was confirmed and I waited for no reason Try to contact them six times to fix what they have done and delivered my order but unfortunately they were rude to me and they didn’t want to fix it

Very bad customer service .. I’ve ordered couple of times and selected and payed for my delivery to be received in 2 hours and instead it came after 4 hours. When I contacted the customer service they just keep telling we will send them to hurry and make a note to make it faster but they never refunded or at least tried to compensate for their delay .. will not use their service again 👎🏻

Ordered 4 days ago and still have not received my order and no one bothered to contact me. After 4 days, countless time changes and contacting customer service more than 6 times, they tell me Farm supermarket (not the one in my neighborhood) is not receiving orders for during the first 5 days of eid, when i made my order before the eid holiday.
In conclusion, these issues could of been resolved if Nana had better customer service.

Ordered a rechargeable STC Sawa card, which supposed to be delivered instantly. Not only were they late but they cancelled the order without any reason. I tried contacting customer service from Nanaنعناع , WhatsApp, and twitter. No response. Definitely deleting Nanaنعناع and would not recommend.

I don’t know what is the hype of Nanaنعناع, instead of spending money on marketing, why don’t you fix your customer service system because by far, this is the worst delivery app I have ever used!!!

As much as I was excited at first to try this service due to the new offers campaign by them. Upon trying to order a few times and using Nanaنعناع I came to a conclusion that first if it is too good to be true it’s probably is. They don’t stick to their prices and they don’t even honor their in app offers and promo codes. And when contacting customer service. It’s like going into battle as they strive to prove that you are wrong and refer you to the terms and conditions and any other legal stuff that they themselves cannot decode. I am removing Nanaنعناع for good and felt obligated to leave this review as people deserve to avoid being scammed. STAY AWAY!!

1. Their deliveries are late by days. I understand we are literally in a pandemic and so they are adjusting to the unexpected increase in demand, but that would be justified if point 2 were addressed:

2. They have abysmal customer service. I am unable to contact them via their app or WhatsApp messaging, which are the only two channels to do so. I’m not saying they respond late, I’m saying they ignore my messages and then send automated messages asking to rate their service as if the issue is resolved. Now, I could brush this off also because of the pandemic, but this brings me to point 3:

3. They send me ads every day despite their terrible service. This, to me, is a reflection of a profit centered business rather than a customer centered business.

I will be deleting Nanaنعناع right after this review and turning to mrsool, or other applications.

I have downloaded this about two weeks ago. Since then, I have been trying to use it to get groceries. However, it never worked. I reach at the delivery date and time state, and then Nanaنعناع displays a message that states something like ” the specified delivery period is not available. Please choose another one”, and all of the delivery periods are unavailable.
It is frustrating because when you see the ads for Nanaنعناع, you would think that it solves a great issue and provides an excellent service. However, it has not been working, for me at least, for about two weeks !!!

The WORST app. I used to use them then I switched away. They called me with a promotion for Baqala and unfortunately I tried them again. Their app shows me and their driver different amounts! They charged my credit card 71 Riyals then charged the driver 66 Riyals. The driver started telling me you didn’t pay! I showed him proof it was charged from my card. And the total is 71 Riyal. I gave him a screenshot. He contacted helpdesk and they told him go back to the customer and make her pay the remaining amount!!! Rather than correcting their mistake, they made it sooooo much worse. The driver keeps calling me and telling me to pay the remaining amount. This is so unprofessional and I will delete Nanaنعناع forever! What a disaster!

I had high hopes for Nanaنعناع. Good layout, easy to set up account and add delivery address. It seemed to be working when first downloaded, let me browse groceries and add items to my cart, I didn’t check out as it was late, today it won’t load, even the Home Screen. Just freezes on the loading screen and I have to force-quit. Downloaded on both Samsung Galaxy and iPhone 12. Same issue on both devices. I’ll try again tomorrow before uninstalling.

Nanaنعناع no longer works for iPhone 7+.

I ordered and wanted my delivery paid by debit card, as I had 60+ times before. App showed shopper was still shopping, but infact groceries were delivered to my home. Since app didn’t check-out correctly, driver demanded cash for groceries. I wasn’t home to pay cash. For three weeks, this order remained in ‘shopping mode’. Finally I had to contact store to ask someone to come collect cash for delivery.

App no longer works. It’s a shame. I really enjoyed the service while it lasted.

Great customer support.
Great shopper and delivery man.
Great service.
Only the tech made some errors in the past but it is improving and okay now. Thank you.

Thanks for all guys how help me to get my items
High recommend to use Nanaنعناع

Good service and many options

Faster than my next door grocery delivery

The ability to choose online with clear pictures and description

Nanaنعناع has a very annoying lag, it is a waste of time.

The timings of delivery are not appropriate! As a woman in the kitchen, I need ingredients right away! Not 2-3-4 hours after ordering!!! Marsoul better serves my needs

Ordered two times and never got it delivered! Bad experience

Their app stock is not accurate and updated

I hope it delivers in the morning

I love Nanaنعناع but im struggling to read labels out of the pictures.. they’re definitely not clear!
I'd really appreciate if you can provide a full description with every product or at least just the nutrition label.
much much love!!

There is a new wave in the Saudi market where some of the new startups try to prove that they are more local than the users themselves.

Bottom line use the top three apps in the category:
1- Wadi grocery (cheaper than supermarkets in some products, 2 hours delivery)
2- ZAD (the most organized local grocery app, 2 hours delivery, very active support)
3- doorstep (the underdog of the show)

As for Nana (I’m deleting Nanaنعناع mainly because of the silly SMS ad received 3 minuets ago, sounds like your stepmom calling you out for being a lazy bum!!)

اُسلوب إعلانات سخيف بدأ من مايسترو واستلموا البقية الموجة، كل يوم وكل فرصه تذكروننا إنكم محليين و "تمونون" علينا بالغصب!
اذا منتج سعودي (من بين ٢٠ منتج سعودي) يبي ينجح، يهتم بالجودة بدل ما يتدلع! (يا *** السرج على الب**)

تم حذف البرنامج بعد تجربة واحدة بسبب اعلان برسالة نصية وصلني قبل خمس دقائق تقريبا! (باقي نجي نطبخ عنك!)
يعطيكم العافيه (طلبات وجاهز وراحة ومهارة) فيهم البركة يجيبون الاكل، وإلا احنا كسالى وعلقه على المجتمع!

البدائل الأفضل:
١- وادي (أرخص من السوق في المنتجات المستوردة، التوصيل خلال ساعتين)
٢- زاد "شيخ البرامج المحلية" (توصيل خلال ساعتين)
٣- دورستب "المؤدبين" (شادين حيلهم وأخلاقهم زينه)

الله يوفق الجميع!

Great product and on time delivery

Amazing supermarket shopping very convenient and reliable great service and communication 👍

Good job

Comfortable

Good app💙