Navan Reviews

Business Travel is difficult - cancellations, delays, last-minute changes - plus as a business you want to ensure that travel and accommodations aren’t wildly out of control.

Trip Actions, in my experience, has been the most easy-to-use, accommodating, and helpful service for travel I have ever used. The support is instant, stellar, and goes above and beyond. All my rewards info is included automatically, and I can book in any city and ensure I’m within policy. 10/10

I didn’t think anything could be worse than concur and yet this is. Worst aspects—hotels—sometimes there are 2 within policy other times many. When there are few they are bad no name hotels. I have never been offered a gift card that they speak about. Prices often worse than the hotel website. Flights—awful seats that are available on the airline website not available here. Prices are either the same or worse than the airline website. I even gave my travel department a screenshot of an airline website and the trip actions website at the same time showing trip actions costing $75 plus more for the same flight. They said they don’t price match and wouldn’t refund the difference. All this, and yet my company has to pay a booking fee for this horrible interface. This review is long enough so I won’t tell you about the rental car woes. I can’t believe my employer was suckered into using this product—all who travel frequently in my office despises it.

I am a very frequent traveler. In the last two months of TripActions it has misquoted a car reservation. I paid a higher price since it stated it included insurance. It didn’t. I was driving from Prague to Zurich and needed a hotel last minute in Munich to stay the night. All hotels (Holiday Inn was only $75) came in overpriced and couldn’t book. Tried to book companion for a flight to Florida. My ticket went through. Hers did not. Still charged me $25. Had them rebook amd they charged me $25 again for her. Now I can’t link the reservations so I am the only one who can upgrade cabins and I can’t change her seat. I told them I didn’t want the ticket if I couldn’t merge the reservations. They bought it anyway. $25 more. $25 more to cancel it since they couldn’t be linked after all. I can hotel prices cheaper directly on the hotel websites.

TripActions is a dumpster fire. Booking for more than one traveler is nonfunctional, even when you go through the entire process of selecting flights and seats for multiple travelers. The system crashes with an error that the flights could not be booked, but then when you go to try again, you get an email that the original booking was made successfully, so now you’ve booked twice after a botched notification that it failed. Chat support is not helpful and serves to redirect you to the airline for all their problems. Flight rates change every 1-3 mins and almost never matches what the carriers show on their own websites or other reputable networks like Priceline, Google Flights, etc., which makes TripActions unreliable. 10/10 would not recommend.

With 25 years as a roadwarrior, TripActions is the best corporate travel platform I've used. I don't have to search consumer sites for the best deals or inventory; it's all in there. They have strong AI-driven personalization that knows me so that I'm often selecting the top search result in my travel bookings. Plus their support reps take care of me on the road if ever something comes up, like proactively rebooking me if I'm going to miss a connection. It truly feels like I have a travel agent with my on the road.

TripActions app is so easy to use and takes so much hassle out when booking my business trips. It also has integration with my company’s expense system and makes expensing my trip so much easier. They also have the most friendly 24/7 support team that I can always rely on when I’m on the road.

My company requires us to book business trips through them so I have no choice but to suffer from their incompetent and unprofessional service.

They messed up my trip by not actually booking the ticket the time I’ve confirmed. When I got on the phone I got this guy called Jared, who probably has anger issue and can’t control himself and hung up on me three times even before I started explaining what happened.

I would never recommend this service to anyone or any further place I would work at.

TripActions has on numerous occasions presented me with flight costs that were 2-3x of what the actual cost was for the exact same fare class. I am not talking about Basic Economy vs. Economy Plus, but two different prices for the exact same fare class.

TripActions also inconsistently displays what available flights there are. I have had to book my last three trips by taking screenshots of an airlines flight options and working directly with a customer support person. TripActions is not fast and it certainly does not save anyone money.

Terrible. Booked a hotel on tripactions, went there at 1AM, and they didn’t have my reservation. After more than half an hour of back and forth, it was getting too late and they let me stay. Tripactions didn’t respond to my calls for help and didn’t compensate me either. Terrible.

The TripActions app is incredible! As a road warrior out on the go - Navan is extremely easy to use and the support is unmatched in the industry today.

I highly recommend using the TripActions platform for any business travel today!

When something gets messed up getting help is nearly impossible. it’s 2pm in the afternoon on a weekday and I have been on hold for over 2.5 hours with no option for callback. It’s 2022 and this is an app for business travel and they expect you to sit here for 3 hours of a work day? Dissuade your org from using Navan and if you are an organization think about how you want your employees spending their time before you agree to this.

Every interaction with Navan is a stellar user experience. I think it took me a maximum of 4 clicks to book my hotel, and not many more to book my flight.

Either for interview season or corporate travel, Navan is really wonderful to use.

Finally an app for business travel that is easy to use and sleek. Amazing selection of hotels and flights, love the rewards program and the support team is INCREDIBLE. Real life savers that have helped me when stranded after a flight cancellation.

Honestly – if you have anything bad to say about tripactions there is something wrong with you. The platform is amazing and the customer service is incredible! Freakin love you guys

Navan is confusing and difficult for booking hotels and then it turns out they do it through Priceline. I can do that myself. Plus they charge a $20 fee at booking that is never itemized. I canceled a reservation and suddenly they are not able to assist—because it’s Priceline. Navan is the middleman you don’t need unless your company forces you to use it for business travel. Ugh.

When booking a hotel on desktop or laptop once the hotels load you are not able to select them - have to recover webpage & still can’t select. Tried at several network locations with same error. Easier to do on phone but inconvenient.

Plane seats changed multiple times w/o notice or notification. (At least 3x - might have been 4) In each occasion TripActions said they “fixed” it, but failed to do so when verified through airline portal. We finally rebooked directly with airline, though the seats I had initially requested to be purchased were no longer available. TripActions was a major source of stress for us on an already hectic trip.

It’s hard to understate how much I despise Navan. I can’t apply discount codes I can apply directly and the booking is so confusing that it’s too easy to book without loyalty benefits applying. You’d think that since they promote how easy it is to integrate your loyalty accounts that this feature would be integrated and you’d be wrong. Booking work travel now makes me want to cry, I hate Navan so much

Our company just brought on TripActions and it’s a breath of fresh air for booking company travel. We used Egencia prior and I’ve also used concur.... TripActions is much easier to use and so far so good on finding cheaper rates.

I’ve been using Navan and in the last 15 minutes, it’s crashed well over 10 times. I booked a hotel and although I got a confirmation, it never actually booked. So I had to find last minute accommodations that cost my company a lot more money. I would not use this product.