Contact Papaya Support

by Aleyd1

Shame on me for choosing this app to pay my doctor bill.I paid the bill over a month ago it said it was sent via USPS and it would take seven days. I got another bill in the mail stating that they will take legal action if I didn’t pay the bill.I called the biller who is Peachtree billing for patriot urgent care. They said I wish they wouldn’t put papaya as a way to pay the bill on our billing statements we have continual problems with them. And then the lack of customer service you have to talk to a bot. Meanwhile the bill has never been paid it’s been sitting out there for a month and I could’ve literally called the company and just paid it over the phone. I don’t know why it has such high ratings because I have went on websites and the Better Business Bureau and thousands of people complaining about it. It’s a joke can we just please go back to the old way of paying bills was alive breathing human behind a phone if you need assistance.

by Deigo1915

A bill that I learned about papaya from via advertisement. I tried to pay said bill using papaya. It was rejected, no big deal. The big deal is a customer asking for a simple explanation of why a payment was rejected besides “your payment was rejected,” is ignored for a week. I sent a photo of the bill showing that it was supported by papaya, no response. I reach out through the app, no response. Send follow up emails, blatantly ignored. I won’t support a business that is just there for quick take, and don’t care about the actual customer. It will probably work great… until it doesn’t. At that point, I wish you the best of luck my friends.

Edit: I did receive an email from a customer service rep apologizing and asking me what she would like me to do, saying that she could make the payment. I responded almost immediately requesting that she did and thanked her, follow up email after two days, the weekend has passed and it’s the end of a Monday. Nothing.

by YourNameHereX_________

There appears to be no way to set what push notifications that this app is going to inundate you with. Besides the ones that you would need, like confirming your payments, and confirming your requests for individual payments, they constantly remind you that you can pay bills with their app.
If you want push notifications that say things like, ‘Happy Holidays from Papaya’, then download this app.
Within the app, you cannot turn off different types of notifications. This leaves you only one thing to do: Go to Apple Settings➞Notifications➞Turn Off “Allow Notifications”.
I get plenty of notifications, I don’t want, nor do I need imbecilic dribble from Papaya. I just want them to tell me that they received my request to pay, and then a notification that the payment was initiated. Period.
I don’t care what Papaya wants to send, I want the ability to stop types of notifications that I don’t want, without shutting them all off.