Sophos Secure Email app not working? crashes or has problems?

Sophos Secure Email Status

Published by Sophos on 2023-10-25

Sophos Secure Email is a containerized and secure email app that lets you fully
separate enterprise and private data on your device. It handles the corporate
emails, contacts and calendar from the company’s Exchange server.

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Common Sophos Secure Email Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Sophos Secure Email app on iOS and Android devices. Solve all Sophos Secure Email app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Sophos Secure Email iPhone Issues and Solutions

Sophos Secure Email iOS app crashes, not working, errors
Sophos Secure Email iOS app network issues
Sophos Secure Email on iOS has black/white screen

Sophos Secure Email Android App Issues and Solutions

Sophos Secure Email has errors/crashing/not working
Sophos Secure Email server network connectivity issues
Sophos Secure Email has black screen

Sophos Secure Email iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Sophos Secure Email app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Sophos Secure Email app crashes or not working on Iphone (iOS):

Close and restart the Sophos Secure Email app on iPhone
Update Sophos Secure Email app to the Latest Version for iOS
Uninstall and reinstall Sophos Secure Email iPhone app
Update your iPhone to the latest iOS version

Fix Sophos Secure Email on iPhone unable to connect to server/internet connection issues::

To resolve Sophos Secure Email network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Sophos Secure Email black/white screen (blank screen) on iPhone:

Follow the Sophos Secure Email iOS app troubleshooting guide Here →

Sophos Secure Email Android App Issues and Solutions

Fix Sophos Secure Email not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Sophos Secure Email app issues:

Force Stop the Sophos Secure Email App
1. On android, goto "Settings" » click Sophos Secure Email app. » click "Force Stop".

Update Sophos Secure Email to the latest version on PlayStore

Clear Sophos Secure Email App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Sophos Secure Email app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Sophos Secure Email.

Fix Sophos Secure Email unable to contact server/ Sophos Secure Email internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Sophos Secure Email » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Sophos Secure Email » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Sophos Secure Email on android.

Solve Sophos Secure Email black/white screens issue on Android:

Follow the Sophos Secure Email android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sophos, developers of Sophos Secure Email.

100% Contact Match

Developer: Sophos Limited

E-Mail: [email protected]

Website: Visit Sophos Secure Email Website

71.43% Contact Match

Developer: Sophos Limited

E-Mail: [email protected]

Website: Visit Sophos Limited Website

About this app

Sophos Secure Email allows the implementation of BYOD programs and fulfills advanced data protection needs in selected industries like finance, government or healthcare. If it does not, please do not install SophosSecureEmail as it will not operate without the corresponding EMM server. - Sync email with Microsoft Exchange, Office 365 or any other ActiveSync compatible email service. - Use these email options: Create, Reply, Reply All, Forward, Delete. 1. IMPORTANT NOTE: The Sophos Secure Email app works only in combination with the Sophos Mobile Control Enterprise Mobility Management (EMM) software. Sophos Secure Email is a containerized and secure email app that lets you fully separate enterprise and private data on your device. Corporate data is protected with AES-256 encryption and the export of data is controlled by the company’s Data Loss Prevention (DLP) rules. It handles the corporate emails, contacts and calendar from the company’s Exchange server. Please check with your IT department whether your company uses Sophos Mobile Control. After installation and configuration through the EMM server, open SophosSecureEmail . 3. SophosSecureEmail starts to sync data with your email account.