Guides app not working? crashes or has problems?

Guides Status

Get to the heart of a destination with Guides by Lonely Planet. Packed with
audio phrasebooks, offline maps, AR currency converter and immersive experiences.

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Common Guides Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Guides app on iOS and Android devices. Solve all Guides app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Guides iPhone Issues and Solutions

Guides iOS app crashes, not working, errors
Guides iOS app network issues
Guides on iOS has black/white screen

Guides Android App Issues and Solutions

Guides has errors/crashing/not working
Guides server network connectivity issues
Guides has black screen

Guides iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Guides app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Guides app crashes or not working on Iphone (iOS):

Close and restart the Guides app on iPhone
Update Guides app to the Latest Version for iOS
Uninstall and reinstall Guides iPhone app
Update your iPhone to the latest iOS version

Fix Guides on iPhone unable to connect to server/internet connection issues::

To resolve Guides network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Guides black/white screen (blank screen) on iPhone:

Follow the Guides iOS app troubleshooting guide Here →

Guides Android App Issues and Solutions

Fix Guides not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Guides app issues:

Force Stop the Guides App
1. On android, goto "Settings" » click Guides app. » click "Force Stop".

Update Guides to the latest version on PlayStore

Clear Guides App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Guides app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Guides.

Fix Guides unable to contact server/ Guides internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Guides » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Guides » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Guides on android.

Solve Guides black/white screens issue on Android:

Follow the Guides android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Lonely Planet Global, Inc., developers of Guides.

Verified email

Contact e-Mail: [email protected]

100% Contact Match

Developer: Lonely Planet

E-Mail: [email protected]

Website: Visit Guides Website

About this app

Backed by advice from on-the-ground experts, our city this app are the ultimate resource before and during a trip. this app is a trustworthy travel companion that will help you make the most of your experience. Packed with audio phrasebooks, offline maps, AR currency converter and immersive experiences. This means that you will not be able to change your mind and will lose any statutory right to cancel. You may upgrade, downgrade or cancel autorenewal in Guides Store. By subscribing to this app, you will get instant access to the full this app app functionality. Prices may vary by location. Questions? Feedback? Get to the heart of a destination with this app by Lonely Planet. We're always listening at AppSupport@lonelyplanet.