Contact ÖBB Tickets Support

The main problem for me was that I was not able to complete a train ticket purchase with a US credit card. I tried 3 cards and the transaction always fails as soon as Pay Now is clicked. It doesn’t say a thing but no confirmation shows nor email is received. I tried the website, too. It always fails there, too, but, at least, it lets you know that it was rejected by the credit card company. This is while you wait for a text message with a passcode from your credit card company. The rejection happens before you have a chance to enter the passcode. Also, there is a reserved seat option in the app, but you cannot select the actual seat. The website, however, does let you select the seat. So if you are in Austria use the website, if you can. For me, I had to ask a favor from an Austrian acquaintance, who purchased the tickets for me.

I bought a 2nd class ticket from Linz to Vienna, and then later tried to reserve a seat. The app said that there were no 2nd class reservations so I selected 1st class. The app showed both 1st and Business class selected and I couldn’t deselect Business. I paid 15 euro and it gave me a seat. It turns out the seat was in business class. So of course the train conductor told me I was in the wrong seat because I didn’t have a 1st class ticket, which is what I was trying to purchase to begin with, and that I either had to pay 35 euro more (which I didn’t want to pay) or go sit in 2nd class even though I had paid for an upgrade. Eventually after arguing he had me sit in 1st class. But if I hadn’t argued I would have paid 15 euro for nothing. How many people do you do this to? Mobile apps aren’t really that hard to build correctly.

This may be the first company I’ve known to have an app where you can download it on different devices log in the exact same way and your reservations will not show up the same on different devices? Most wont even show up. It’s so discomforting for travelers to worry about this. I had a phone especially bought to take on my trip and I had to call and speak to someone who wasn’t sympathetic about needing emails of my reservations . He sent them but I don’t think then people should be cruel about people needing to call in since this log in doesn’t equally save anyone’s info? 😞