The most powerful safety app for today’s world. Download Citizen to feel safer
at home or out. Get real-time safety alerts and live video of incidents
happening near you, updates on natural disasters or protests, and know if your
Listed below are our top recommendations on how to get in contact with Citizen: Connect and Stay Safe. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Citizen: Connect and Stay Safe. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of sp0n, Inc.
A better way to Contact apps
You can now contact Citizen: Connect and Stay Safe customer service directly
via Email using our new site - AppContacter.com
UPDATE: The always-on location requirement has become even more intrusive (ie you can't use the app without allowing always-on location access). One star and deleted. ====== Woulda been a 5-star review but the app just started prompting for always-on location access EVERY time you open the app. Not cool. Annoying enough that I'm now considering deleting an app that I tend to check on a daily basis. EDIT: The developer was kind enough to respond to my review clarifying that they do indeed perform the action that I've claimed is intrusive and annoying. But it's ok because they promise to protect my privacy in the process. "Hi there, Citizen's mission has always been to keep people informed and protected by using technology responsibly. We ask that you enable your location settings so that Citizen can work in the background, even when you're not using the app, to send you real-time, sometimes life-saving crime and safety alerts. We understand some users are concerned about their privacy when sharing their location data. We can assure you that Citizen protects all user data by storing as little as necessary to run our safety network. We encrypt all data and connections. And we will never share or sell user data to third parties. If your settings aren't properly configured, you will see a reminder to update them. You can dismiss that modal to continue into the app, but it will appear again the next time you open Citizen."
I live in a major US city and used to use this app when I saw or heard activity nearby so I could get more info about what was happening while staying a healthy and safe distance away. I had it set to only track my location when I opened the app since that was when I needed it. Now when I try to open the app it shows me a fake alert about “four gunman” nearby and demands I change my settings to allow it to ALWAYS track my location even when the app is closed. It literally won’t let me use the app unless I do this. Well I won’t and I am uninstalling it and you shouldn’t install it in the first place. That is shady and a horrible tactless way to try and get me to give them my personal data. Given all the active shooter situations in the US in the past couple years, the fake alert is exploitative and low. Don’t use this app, don’t give them your data.
The new update is terrible. It really needs to be fixed. I used to use the app all the time and even livestream on occasion. Now I almost never use it after the recent update. The UI is horrible. Not user friendly at all. You can’t zoom out of a one mile radius of wherever you are... you have to manually scroll all over the map to see what is happening in the Bay Area. It takes forever to scroll all around the entire Bay Area outside the of the 1 mile circle. No point in even doing it... I want the old app version back where you can zoom out and look at the entire Bay Area and then zoom into one section or not zoom in. I don’t want to have to scroll all around the entire map and not be able to see the rest of the map. It needs to be fixed or I might as well delete the app. I know I’m not the only person.
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