The most powerful safety app for today’s world. Download Citizen to feel safer
at home or out. Get real-time safety alerts and live video of incidents
happening near you, updates on natural disasters or protests, and know if your
loved ones are near a dangerous incident. Plus, 24/7 acces...
I’ve allowed this app access to my location while the app is running, not always. It used to be fine with this: I continued to get alerts for things that happened in the place I last opened the app (which is what I want - I look at recent crime near home, from home, but not near work or from work, 20 miles away). The app had a little notice at the bottom of the screen asking me to change my location setting, but it didn't take up much space or interfere with my use of the app. Recently, the app is becoming more and more obnoxious about asking me to change its location access. It’s notable that the developer has evolved the “give me your location always!” screens to be more frequent, cover more of the screen, and be less easily dismissed. As of this version, it covers the whole screen and a dismiss icon only shows up after the notice has been on screen several seconds. Other than that major impediment to usability, I like the app. I live in the city and appreciate knowing where and when crime has been happening lately. I do wish the default radius were something I could configure, but that’s not a huge problem.
Interesting but needs more moderation
They need someone to moderate this more. An Xmas parade is not an incident, to be marked by red. Police blocking off the road for an event is not cause for alarm. What is cause for alarm is when there’s a “woman exposing herself” type event and there’s like 10 comments of people being overly sexual saying they wish they didn’t miss it, people threatening others and cussing up a storm. Also it hinders the app when people post these grainy blurry smudged videos of the aftermath where they can’t hold the phone upright, obviously not a developer issue but it’s nonetheless an issue that takes away from the app. Like you’re warning me about someone with a loaded gun but you’re showing me a blurry video of you waving the phone around in the darkness and you’re yelling into the mic. It’s basically 2020 and people still don’t know how to use a phone. The idea is good and this is still useful but those issues are major.
Fun and informative.
UPDATE: The always-on location requirement has become even more intrusive (ie you can't use the app without allowing always-on location access). One star and deleted. ====== Woulda been a 5-star review but the app just started prompting for always-on location access EVERY time you open the app. Not cool. Annoying enough that I'm now considering deleting an app that I tend to check on a daily basis. EDIT: The developer was kind enough to respond to my review clarifying that they do indeed perform the action that I've claimed is intrusive and annoying. But it's ok because they promise to protect my privacy in the process. "Hi there, Citizen's mission has always been to keep people informed and protected by using technology responsibly. We ask that you enable your location settings so that Citizen can work in the background, even when you're not using the app, to send you real-time, sometimes life-saving crime and safety alerts. We understand some users are concerned about their privacy when sharing their location data. We can assure you that Citizen protects all user data by storing as little as necessary to run our safety network. We encrypt all data and connections. And we will never share or sell user data to third parties. If your settings aren't properly configured, you will see a reminder to update them. You can dismiss that modal to continue into the app, but it will appear again the next time you open Citizen."
Great concept. Two issues need to be addressed: 1) The developers need to enable “filtering of events” so that the map only shows events from the time frame the user designates. For example, you should be able to filter for events that have occurred in the past 24hrs. Or even events that have occurred over the past 2hrs. Or even a map that shows only events that have been reported within the past 30 minutes... 2) In baltimore we frequently get reports of carjackings etc that are 10 hrs off from the the time that it actually occured. The app states that “carjacking was reported on june 6” but does not report the time that the carjacking actually was called in to 911, or even the time that the victim states it occurred. Instead, it gives a time many hours later.
Used to be great, but this newest shady tactic was the breaking point
I live in a major US city and used to use this app when I saw or heard activity nearby so I could get more info about what was happening while staying a healthy and safe distance away. I had it set to only track my location when I opened the app since that was when I needed it. Now when I try to open the app it shows me a fake alert about “four gunman” nearby and demands I change my settings to allow it to ALWAYS track my location even when the app is closed. It literally won’t let me use the app unless I do this. Well I won’t and I am uninstalling it and you shouldn’t install it in the first place. That is shady and a horrible tactless way to try and get me to give them my personal data. Given all the active shooter situations in the US in the past couple years, the fake alert is exploitative and low. Don’t use this app, don’t give them your data.
New update ruined a great app - bring back the old version
The new update is terrible. It really needs to be fixed. I used to use the app all the time and even livestream on occasion. Now I almost never use it after the recent update. The UI is horrible. Not user friendly at all. You can’t zoom out of a one mile radius of wherever you are... you have to manually scroll all over the map to see what is happening in the Bay Area. It takes forever to scroll all around the entire Bay Area outside the of the 1 mile circle. No point in even doing it... I want the old app version back where you can zoom out and look at the entire Bay Area and then zoom into one section or not zoom in. I don’t want to have to scroll all around the entire map and not be able to see the rest of the map. It needs to be fixed or I might as well delete the app. I know I’m not the only person.
I really liked Citizen until last week’s update—you know, the one that promised it would play better with the battery. Shortly after the update installed, and despite light usage phone usage, the battery began to drain at an alarming rate. Checking battery usage, I learned that Citizen was the culprit, consuming , on average, ~70+% of my charge. The problem persisted despite logging out and was only resolved when I, reluctantly, deleted it. Your bad, Citizen. If it ain’t broke, don’t fix it. ETA: Meghan, you’re as good as your word. My iPhone battery performance is back to normal and the rating is being boosted accordingly. Thanks for being so responsive!
“Always on” location setting change
I’ve been using this app for the last year and a half and have loved having a better sense of what is going on in my neighborhood and the surrounding area. But the latest update has taken things from four stars to two. I’ve had small gripes with notification but overall my app experience had been good. Then this recent update required changing location settings from “while using” to “always on” in order to continue using the app. I NEVER let any apps have always on access to my location. Wether companies claim to keep that data confidential (and actually do) or not, in the age of data breaches, lack of data use transparency, and third parties having access to user data, it’s a no go. Will no longer use the app unless this is changed.
This would work
How about having an option to play video or go live video since many users like to record an incident just to get viewers. Aside from that I’m thankful for this app. I’m more aware of what’s happening around me than before. It’s great knowing that I can be notified if I’m in a dangerous area but I think having that option would be great that way we wouldn’t have unnecessary recordings of someone’s apartment or their pets thats nowhere near the main incident. If its live or a recording we get the option before doing so. Thanks Citizen hopefully this can be added in a future update. thanks.
Needs more features.
I have not had a chance yet to use the app because it’s not available in my location. I got the app so that when I’m in the city I go to school in I can stay up to date on activities going on there and know what places to avoid. Therefore it would be nice if they had a search feature so that if it’s not available for your current location you can search up other locations you may be going to so you know where to avoid or what’s going on in that location. It’s a great concept for an app I just wish it wasn’t made to only notify you for what’s going on in your location. Or even setting a certain mile radius would be nice too because then maybe it would be available in a location say 20 miles away if not at your current location.
No longer can recommend this app
I hate this update, please go back to the old one. It was my go to app and now I hate to check it. Not user friendly!!! - hate the red zone in “alerts nearby” - when one looks at greater view in your home city, the list has NO ORDER TO IT. It’s not sorted by time, distance or severity of incident. It literally makes no sense. Please listed chronologically. - One of the features I specially liked was to look at another city and to be able to VIEW A MAP of an area and zoom in on a particular area. Now it’s just a list of incidences and I really don’t know how they relate to an area that I want to look at. There is no map outside of your home city. Just make all the cities identical. This may be one of the worst updates of any app in recent experience and I am one of the foremost authority’s in this field. Update: When you introduce an update and have 20 comments and all are one star except for one, you know you’ve done something wrong. Remember each comment here represents thousands of users. I used to check this app many times a day now it’s just a few. It is borderline useless. The recent update even made it to a local talkshow. Several callers commented about the reason change and none of it was favorable.
Pile of Nopes
I downloaded this app after watching a typical middle of the street South Philly battle of words at 2am, and also just for the entertainment of the crazier headlines. but like soooooo many other people on here i wasn’t about to give them “always on” location data, especially when I haven’t even used the app yet. scrolling through most of the reviews the update to this didn’t apparently change the quality of the app and just reduced the quality of the service, and their bland copy and paste response as to why is just an insult. give people the option and just make an app that works correctly regardless of the settings. I didn’t even want to waste my time reviewing this but I really want to pile on the low star reviews to hopefully make them change it back so I could actually eh to see if I even like this app
Citizen is useful to have in order to be informed. At times i am home and i hear the sirens going outside and i really don’t have to wonder what is going on in the neighborhood because it comes up. Citizen is also practical to know what streets are more dangerous or what crimes are taking place in your area. Also they can be ahead of the news since the members of citizens record whats going on at the scene you get a closer view. My only complaint is that when i open the app when i am outside my home it doesn’t work, but that might not be Citizen’s direct fault but that of my internet connection. I have told others about it... it is a great app to download. And its free!
They can still save their app
First, I used to be able to see what was going on in my neighborhood - now I’m told to look at the crime gossip outside my area without any focus on events close to my location. Second, I used to be able to look up old reports (at least it’d be nice to see the headline?), but they’ve censored the history. No reason to censor it. Finally, the recent feed fights over what’s popular and what’s actually local - so I end up getting updates i’m not looking for as i scroll through the feed. It’s becoming a small mess. Will update stars if they can make it work right.
Love love love this app
Sure, it’s helped me be more aware that it’s a dumb idea to walk around SF, iPhone in hand (put that away!) and let me know what that peculiar odor was a couple of weeks ago. But I *love* Citizen for its delightful random surprises, like the time the guys were fighting at Macy’s, flinging scarves at each other, or when the woman was dancing in the street holding a hot dog. It let me know the time the man at a nearby BART station tried to assault people using a sandwich as his weapon and informed me when he returned later that day, tossing Skittles. You can’t make this stuff up, but you CAN video it.
A better way to Contact apps
You can now contact Citizen: Connect and Stay Safe customer service directly
via Email using our new site - AppContacter.com
Yes. Citizen: Connect and Stay Safe is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 134,824 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Citizen: Connect and Stay Safe Is 32.7/100.
Yes. Citizen: Connect and Stay Safe is legit, but not 100% legit to us. This conclusion was arrived at by running over 134,824 Citizen: Connect and Stay Safe User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Citizen: Connect and Stay Safe Is 32.7/100.
Citizen: Connect and Stay Safe works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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