Hang Seng Personal Banking Reviews

The layout isn’t as intuitive as I would like, but the basic functions one expects from a banking app work as intended. However, my biggest gripe is the fact that HangSengPersonalBanking is constantly updating. When I say “constantly,” I mean literally nonstop — almost every single time I open HangSengPersonalBanking . Updates that fix bugs and improve user experience are welcomed, but is it really necessary to spend several minutes updating HangSengPersonalBanking almost every time I open it? This does not happen with my other banking apps, including HSBC’s, which is the parent company of Hang Seng. After days of trying, I was finally able to access HangSengPersonalBanking a few days ago and guess what? Most functions were down for maintenance. I’m not even kidding. This is by far the WORST banking app I have ever used. If a developer is reading this, do yourself a favor and just copy and paste HSBC’s app to replace this piece of garbage. You are owned by the same company, so stop trying to differentiate yourself with this nonsense. Give your customers an app that actually works.

I never got to enjoy HangSengPersonalBanking as it takes forever to open HangSengPersonalBanking , it’s a really terrible experience for a banking app. Pls fix this!

This problem persists every time I am connected to the cellular network. And then there’s no way to connect. Wifi environment works fine however. It takes a good 20 seconds to launch every time as it were launching windows in a PC.

i spent 2 hours n only downloaded 2%. i can’t use.

This is the worst banking app I’ve seen

Worst banking app. Just keep updating. Waste of time.

🙅🏻

HangSengPersonalBanking force me to update, but I order to update I have to update my phone. This is insane. What if I don’t wanna update?

Cannot access my account and cannot use HangSengPersonalBanking outside HK. Hong Kong banks are by far some of the worst in the world.

Almost every time opening HangSengPersonalBanking requires an app update...

HangSengPersonalBanking has the worst update design. It forces you to stay on the update page and wait for 5 mins!! You can't close it or even check other notifications, once you are out of that page the update has to restart.

Absolute terrible design on app updated. The UI is nice, the functions are nice, just fire the PM or the engineer that came up with the solution of forcing updates on users. Seriously I basically cannot access the mobile banking at all and have to go to the website every single time because of this one flaw!!!

Stuck at loading screen eternally with a spinner and that’s it.

Every time I open HangSengPersonalBanking I need to wait a minute or two to “update” even if I’d just updated HangSengPersonalBanking from HangSengPersonalBanking Store. Every step I try to take in HangSengPersonalBanking is extremely slow and cumbersome. So sad.

It just crashes immediately when opening it. It cannot be used anymore. The bank was contacted but no response or reply.
Other banks’ app are also used and they have no issue. Only Hang Sang Bank fails.

HangSengPersonalBanking is extremely difficult to use and does not provide any useful information. The bank is trying to replace the tokens users use with HangSengPersonalBanking. That is it about all HangSengPersonalBanking is doing. After you log in, it does not show any useful info, not even display where a payment came from.

HangSengPersonalBanking per se works fine but its design is horrible. The first time I used it, it took me minutes to find the transaction details. I don’t understand why they should be buried deeply.
And it doesn’t have return buttons on subpages. You have to open the menu and click the home button to go back.
Besides, you will never know which part is clickable until you try it.

This is simply the worst banking app I have ever used. Hang Sang being such a large corporate bank cannot even hire decent UI/UX designers to create a decent bank app. This says a lot about their bank. Using the bank app makes you want to shoot yourself because you will never be able to accomplish anything you try to do. I have never used a banking app where I would rather physically go to the bank instead of use their app. What a disgrace.

Despite the update HangSengPersonalBanking is poorly designed. Laggy, not fluid, slow.

HangSengPersonalBanking is okay...it's still Poorly designed in my opinion. One thing that needs to be added is the Touch ID. It's a huge pain to keep putting 2 password each time I go check my account.

Dear developer and HS manger,

Please change back the mobile app can using the old complex password that support both English + number + special characters.

Now only have six digi number same as ATM card is lower the security!