Contact Hang Seng Personal Banking Support
Company Name: Hang Seng Bank Limited
About: Bringing you comprehensive mobile banking features and services to meet your
personal banking needs, such as account opening, payment, personal finance and
investment in an easy and safe way. Download it now!
Everyday banking made
simple
• Open a bank account at ease with your mobile
• Check all your
account balances in one go
• Make real-time transfer and pay bills easily via
FPS
• Log on securely and verify transa.
Hang Seng Personal Banking Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Hang Seng Personal Banking Website
Privacy Policy: https://www.hangseng.com/en-hk/important-message/
Developer: Hang Seng Bank Ltd
3 Most reported problems 😔💔
Extremely flawed app
by Johnnycorns33
The layout isn’t as intuitive as I would like, but the basic functions one expects from a banking app work as intended. However, my biggest gripe is the fact that the app is constantly updating. When I say “constantly,” I mean literally nonstop — almost every single time I open the app. Updates that fix bugs and improve user experience are welcomed, but is it really necessary to spend several minutes updating the app almost every time I open it? This does not happen with my other banking apps, including HSBC’s, which is the parent company of Hang Seng. After days of trying, I was finally able to access the app a few days ago and guess what? Most functions were down for maintenance. I’m not even kidding. This is by far the WORST banking app I have ever used. If a developer is reading this, do yourself a favor and just copy and paste HSBC’s app to replace this piece of garbage. You are owned by the same company, so stop trying to differentiate yourself with this nonsense. Give your customers an app that actually works.
The worst app update
by Feidyas
This app has the worst update design. It forces you to stay on the update page and wait for 5 mins!! You can't close it or even check other notifications, once you are out of that page the update has to restart.
Absolute terrible design on app updated. The UI is nice, the functions are nice, just fire the PM or the engineer that came up with the solution of forcing updates on users. Seriously I basically cannot access the mobile banking at all and have to go to the website every single time because of this one flaw!!!
Worst banking app
by Makwings
This is simply the worst banking app I have ever used. Hang Sang being such a large corporate bank cannot even hire decent UI/UX designers to create a decent bank app. This says a lot about their bank. Using the bank app makes you want to shoot yourself because you will never be able to accomplish anything you try to do. I have never used a banking app where I would rather physically go to the bank instead of use their app. What a disgrace.
Have a Problem with Hang Seng Personal Banking? Report Issue
Why should I report an Issue with Hang Seng Personal Banking?
- Pulling issues faced by users like you is a good way to draw attention of Hang Seng Personal Banking to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Hang Seng Personal Banking customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Hang Seng Personal Banking.
