SalonCentric Reviews

I made a purchase over the weekend when SalonCentric froze while purchasing. I never received a confirmation email and SalonCentric AND website both showed I had not made any orders. So I reordered. It turns out that the first order had went through and now I had over $120 worth of double products that I did not need. The call center was closed since it was a Saturday so I opted to send an email, knowing I wouldn’t be able to get in touch with anyone until Monday (today), which was fine. I received an email this morning saying the order had been cancelled and I should be expecting a refund for the second order. Then an hour later received another email basically saying “oops it’s already processed and you’ll get a credit towards your account, call customer service for more info.” Customer service is beyond backed up due to COVID-19 and have been on hold for 30 minutes. I’m upset that SalonCentric is so glitchy that it caused me to double purchase something that I won’t be getting my money back for. I don’t need a credit in my account, I need my physical money back.

I was of course so happy when SalonCentric came out because apps are always easier to navigate that the website, well this one proved me wrong. #1 you spend the first while putting your entire order in, then you learn AFTER hitting checkout that half your order is out of stock so then you get to go back and redo everything. #2 in the “store” there’s still Christmas sets from like 2 years ago that have sold out since New Years of that year. #3 the in store pickup is a great idea but it has never ever worked a single time I’ve tried it even with trying different store locations it just keeps telling me to reselect “my store”. It would definitely make my life 10x easier if it worked. With that being said it is not my phone. I have an iPhone 11 with the newest IOS system as well as SalonCentric is up to date and when I ask for help no one seems to know how to help me with SalonCentric issues so I continue to have to go navigate the website. Fix it.

Many times, I have to pick up something for a client with only a moments notice, and I can never see what location is out of stock in the products I need. I select my store, go back to the product page and get a notification that my store location has not been set. It’s frustrating as it is, but it is a way bigger hassle when I have to stop at 2 stores on my way to work unnecessarily because they don’t have the products. It would be nice to know whether something was out of stock before I go out of my way to drive to multiple stores to find it and get nothing. This problem has been going on for as long as I can remember. Please fix it. It is extremely annoying to the point where I may as well just delete SalonCentric altogether because I have no other use for it.

SalonCentric is great to see selection , and keeps tract when it is a crazy hour and you think Ohhh I need that .
However the main glitch I see , other then all app glitches . When they are out of stock of an item you have to physically remove it .
I want my sale person to “see” what I tried to order so they can recommend something else . Or call another wear house. This last time my original order was 1200$ but when I removed all the out of stock items it was slightly over 800$ that is 400$ sales my rep got shorted , and I dont have to retail to clients because Im not going to go back thru and find replacements . Im almost ready to take retail out of my salon because of stuff like this .

If I order via app the items are listed in my past purchases so why aren't the items I bought in the store on there?
And SalonCentric has my home number listed but when I went to store they asked me for my phone number... Was told I wasn't in the system....WHAT?????
I told her to try my cell and that came up!!!! I'm confused. My cell number isn't list in SalonCentric profile so why does the store have it?
I only have one Cosmetology License so why are my phone numbers messed up?
I want to earn credit for my purchases.. Can u help me? Can both of my phone numbers be listed on my account?

Have gone to my l local Salon Centric for as long I can remember
. New Hope MN; I love that store & classroom is huge as now they’ve expanded due to all the brands carried now. But never have enough time to check, see& read all packages. That’s why I love using the online site to explore& read about all products that I’ve not used prior or at least for quite some time... As a longtime licensed cosmetologist ( now 60 years old)! Thanks
Nancy Kay McDonald

I really like SalonCentric, it makes it easy to see everything that’s going on, and looking up products you’re interested in. The one thing I’m not a super fan of is that sometimes when you’re searching a product you know the store has it, but searching if it’s not exactly written it doesn’t pop up. I prefer to be able to see products and like products even if you spell the name a bit wrong

I have been trying for months to search for product availability or to send an order to a store, so that I am not driving out to a store unnecessarily. But unfortunately, the ability to set my location does not work. I click on the store, it says that that store is set as my store, then when it goes to the Home Screen, there is no store listed and tells me to set me store location. I have had SalonCentric since it was first created and have always had the same store set, but approximately 3-4 months ago it disappeared and I can no longer set a store from SalonCentric . Very annoying.

This has nothing to do with salon centric as a whole... love the store... except like someone else mentioned the registers ...have to plan an extra 15 min to get out of there ... now ever since the apple update SalonCentric only lets me get to the welcome screen nothing further... this Is a problem cause sometimes I don’t have the extra time for the registers and like to order online... help!

Every time I log in to SalonCentric and try to see rewards and purchase history it says I have zero history and orders. I spend too much in this store at each purchase to have zero rewards, and for it to say ‘0 past orders’ is ridiculous!…..

I tried going to the website and I do have a little order history, but nothing after September 2021……which is disgusting since I have spent at least $2000 in the store since then, maybe more.

This is a fast way to lose a long time customer who has made a recent significant increase in purchases at your business.

I add products to my cart but then when I go to check out they say they are out of stock or unavailable. It would really help if it said it before allowing me to put in the cart so that I don’t have to go re shop once I get to check out. And since you check out on the website once you press check out, that’s the only time it tells you it’s out of stock. I use the website 9 times out of 10 because of this issue. The website always tells if something is out of stock or unavailable and won’t let you add to cart.

the ratings of their products are drastically altered, and they filter out all bad ratings. Very frustrating as a stylist when you genuinely want other stylists opinions before buying something. Not to mention it keeps companies from hearing our professional feedback and potentially correcting/ making things better. Just be honest and let people say what they want to say! They also CONSTANTLY have things listed that you cannot buy from SalonCentric because theyre either discontinued, out of stock, or not available to your area. So annoying.

I’m not sure what has happened with the update, but logging in to this née app was a nightmare, by the time I got in every product I clicked on to order showed a box with sorry no info available for this product, that was every single thing!! I don’t understand why these companies update something that worked well, only to have it be non functional, even if it’s only temporary, unnecessary inconvenience , during very stressful times in our industry . 1 star for the possibility that this is just a fluke and will at some point work properly.

Jasmine is one of the best and most helpful managers this store has ever had.
Her ability to remember what products you purchase and use is phenomenal. She always has recommendations of new products and sales reminders. Her sales skills, friendliness and genuine personality is what keeps me coming back.
I hope you do whatever it takes to keep this talented young girl in your store.

SalonCentric is HORRIBLE! First issue is the fact that I can't set my home store, every time I try it confirms it but then when I go to place an order it tells me I need to select a home store first. Which then brings me to the second issue, not being able to place an order. Last issue is the fact that I can't see my points or rewards !! It's literally been telling me “ We're having trouble loading your rewards cards ” FOR TWO YEARS ! I'm sick of it ! As much money as I spend here I should be eligible for a huge reward by now !!

I always feel welcome and Wendy always has the information I need and the products I want and use. Wendy always makes sure every customer is greeted or spoken to and in addition to the monthly sale brochure mailed to my shop I receive daily texts from Wendy letting me know about all the discounts, flash sales and deals. Thank you this app. S. Morgan

I’ve been using SalonCentric for few years and it’s great to navigate products and do pick up in stores from it as well but SalonCentric always been funky, it lags, doesn’t let you select your store even tho you did, closes out, and it too slow sometimes it’s weird. You gotta be so patience with it. Wish that could be updated but it is what it is!

I’ve only just downloaded it, so I can’t comment on SalonCentric ’s features, other than I’ve noticed right off the bat that the prices for some products are higher on SalonCentric for some reason. My identical cart on the website was several dollars cheaper. My Dermalogica and IGK products were priced higher on SalonCentric , so I’m sure there are other products priced higher as well.

Love to shop there til I get to the register! Never know if they’ll be working! Continually hear that the company is is trying to get new ones that work with their system! You need to get new registers ASAP! It’s ridiculous the trouble they have with those registers! Could lose customers because of the slow and some times Dow registers!

I can’t even use SalonCentric properly … I can’t check out with any classes thru online checkout and when I do it as if I’m gonna “pick up” in store, the classes are nowhere to be found. It’s quite frustrating. It’s keeping an error that says one of the classes isn’t in the catalogue anymore but it won’t let me remove it and when I go backwards to look at the cart, that class they speak of isn’t even there initially.

I love Salon Centric app. I love that I can get anything I need at anytime of the day or night. SalonCentric itself, has so many fun little tidbits. I watch educational videos, I look for upcoming classes, I'm also able to find the newest and latest techniques and products. Purchasing online is a very convenient method for a busy hairstylist.

Trying to email my order to the store and it keeps telling me No Mail Accounts please set up mail account in order to send email. Called customer support they have no idea was told they would send me an email and give me a call back. They sent me an email to reset my password that didn’t work never called me so as we speak I am waiting on hold AGAIN!!! FYI don’t call them when you are in a hurry because you will be on hold forever and it repeats the same thing over and over...... Wouldn’t give 1 star if I had the option!

no matter where i am, every time i attempt to look at an item on SalonCentric it insists i have no connection when every other app loads fine. It also says to tap to retry and it does nothing. I updated SalonCentric and deleted and redownloaded it and it still won’t work :(

I love SalonCentric! It lets me order items instead of going to the store when I’m short on time, it allows me to look up products for a quick price reference when inputting inventory, it makes it easy to place an order right to my store for pickup, the list goes on! Love it!

This is a great concept, however, every time I use SalonCentric it freezes. I have updated,uninstalled it numerous times and reinstalled it, I have restarted my phone, used it with and without WiFi even gotten a new phone. It just never works for me.

Every time I walk into Salon Centric I am greeted by all of the employees. They are always willing to help me with anything and if they don’t have what I need they always offer to order it. Plus, we can call in orders and they’ll have it ready for pick up! I love my Salon Centric!

1st off your store in Council Bluffs has amazing customer service & always extremely clean! Love it!!! Michael Alexander is my rep..... hands down best in the business. Takes time to ensure you understand, communication is never a issue, & follows up! Awesome asset to your team & my personal business!!!!

I love being able to shop for my products any time I want. I see new products and eduction every time I log on. My Rep is wonderful, but we don't get much time together so I go online look at everything we talked about.